Client Service Executive

Job Description: Client Service Executive – ExhibitionJob Title: Client Service Executive

Department: Client Servicing / Operations

Location: Urbtech Trade Center Sector 132 Noida

Experience: 6 months–3 years (preferred in exhibitions, events, BTL, or advertising)

Employment Type: Full-time

Role Overview

We’re looking for someone who can own client relationships end-to-end—from understanding briefs to ensuring smooth execution on ground.

This role is not just coordination—you should be able to communicate clearly, manage pressure, and keep projects moving.

Key Responsibilities

• Act as the primary point of contact for clients
• Understand client requirements and convert them into clear internal briefs
• Coordinate with design, production, and execution teams
• Ensure timely delivery of projects (tight exhibition timelines)
• Share structured updates with clients (progress, next steps, challenges)
• Manage multiple projects simultaneously without dropping details
• Handle last-minute changes and on-ground issues calmly
• Support budget tracking, costing, and invoicing coordination
• Build and maintain long-term client relationships



Skills Required

• Strong communication skills (verbal + written; clear, structured, confident)
• Client management & relationship building
• Project coordination & time management
• Problem-solving under pressure
• Attention to detail and strong follow-through
• Negotiation & expectation management
• Basic commercial understanding (budgets, costing, margins)
• Ability to prioritise and multitask effectively
• Team coordination across design, production, and vendors

Tools & SystemsMust-Have (Non-Negotiable)

• Proficient in MS Office (Excel, Word, PowerPoint)
• Comfortable with Google Workspace (Docs, Sheets, Drive)
• Strong data management & documentation skills
• Confident using Email & WhatsApp for client communication
• Ability to manage trackers, timelines, and project updates systematically

Good-to-Have (Adds Advantage)

• Experience with project management tools (Asana / Trello / ClickUp / Monday.com)
• Exposure to CRM tools (HubSpot or similar)
• Familiarity with Slack / Microsoft Teams
• Experience with structured file management systems (Google Drive / Dropbox)
• Basic knowledge of presentation tools (PowerPoint / Google Slides for client decks)

Who We’re Looking For (Executive Profile)

• Someone who takes ownership, not just follows up
• Can handle clients independently
• Calm under pressure, especially during live projects/exhibitions
• Clear communicator—keeps clients and teams aligned
• Proactive mindset (updates before being asked)
• Comfortable to push back when required
• Able to manage multiple moving parts without confusion
• Focused on solutions, not excuses

Experience Required

• 1–5+ years in client servicing / account management
• Preferably from exhibitions, events, activations, or design agencies
• Good to HaveExperience in stall design / exhibition projects
• Exposure to vendor coordination / on-site execution
• Understanding of production workflows

What This Role Is Not

• Not just follow-ups and coordination
• Not a back-end role
• Not for someone who avoids difficult conversations