Observability Engineer Consultant

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Consultant – Observability Engineer

We are seeking a highly skilled and experienced Consultant to Observability Engineer is responsible for designing, implementing, and optimizing enterprise-wide observability solutions across dynamic, hybrid environments spanning mature on-prem and  cloud-native stacks. This role drives visibility into infrastructure, applications, and databases through logging, metrics, tracing, and alerting to support work initiatives, projects, and service reliability amid technology advancements, organizational shifts for efficiency and automation. This role Act as technical liaison between operations, engineering, SRE, and architecture teams, delivering critical insights for proactive monitoring, anomaly detection, and root-cause analysis.
Responsibilities
•    Collaborative partner: Works autonomously and with other engineers and customers to support and maintain monitoring products by ensuring availability of all tools and completing customer requests on-time with quality. Addresses technical challenges and ensures quality through collaborative design and development. 
•    Forward Thinker: Applies proactive mindset to continually look for ways to improve performance, quality and efficiency. Designs, develops, analyzes, and automates report on critical metrics that provide insights into overall health ensuring the notifications are delivered effectively and efficiently to meet the enterprise availability, stability and reliability goals.
•    Problem Solver: Configures, administers and manages core monitoring infrastructure to support the tools (custom or vended), including new releases, upgrades, patch, and vulnerability management. Champions on core observability principles delivery solutions based on effective Application Performance Monitoring, Infrastructure or Platform Monitoring, Real User Monitoring, Synthetics Monitoring, Mobile Monitoring, Network Monitoring and SaaS / Cloud Monitoring.
•    Automation and Governance: Administers IT Runbook system to ensure all processes are properly documented and adhered to published standards. Enforces compliance requirements for documentation’s data integrity, accuracy, and completeness. Helps automate, streamline or rectify workflows required for onboarding or instrumentation of applications, infrastructure, databases, and other middleware tiers to monitoring products.
•    Site Reliability Mindset: Participates in root cause analysis exercise and builds post-mortem documents of the critical problems. Identifies opportunities, design and build automated tools that help reduce efforts and saves cost on repeatable tasks for cross-platform products. Leads technical war-room calls with IT service providers, application owners, and senior leadership in a high-pressure, high stakes environment. Analyzes long-term impact of new or anticipated strategies and contributes to business and functional strategy.

Qualifications we seek in you!
Minimum Qualifications
•    Relevant experience in IT support as team lead, senior agent, or Lead role 
•    Experience managing day-to-day performance and service delivery within a support team 
•    Strong technical knowledge of Microsoft 365, Windows OS, enterprise tools, and remote troubleshooting 
•    Familiarity with ticketing platforms such as ServiceNow, or equivalent 
•    Proven ability to coach, develop, and support frontline staff in a high-volume environment 
Preferred Qualifications/ Skills
•    Advanced knowledge of Observability platform tools like NewRelic (for APM,  Browser,  logs, Synthetics, infrastructure and insight). 
•    Experience with Kentik Tool for network systems/devices observability and telemetry
•    Experience logs forwarding tools such as Cribl, Honeycomb, Splunk and NR.
•    Experience with cloud platforms AWSContainer platforms like Kubenetes.
•    Experience with Elasticsearch, Kibana, and Logstash. 
•    Experience with web based services and protocols ( HTTP , HTTPS, REST , Apache , Tomcat).
•    Working knowledge of AppDynamics, with any of these nice to have skills such as Splunk and SolarWinds. Proven knowledge of and interest in software that enables observability of systems broadly, and know the multiplier effect this can have on operations and DevOps teams.
•    Familiarity with microservice architectures and deployment. Familiarity with messaging systems like MQ, activeMQ, Kafka etc Experience with various java platforms.
•    Solid experience working in an agile development environment with clear understanding on Site Reliability Engineering (SRE) principles. 
•    Experience operating in an environment driven by KPIs where you have the accountability to determine the best course of action to meet your goals.
•    Excellent written/verbal communication and facilitation skills for communicating at all levels, including strong presentation skills.
Undergraduate degree in engineering, computer science, information systems or related degree preferred

Why join Genpact? 
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.