Customer Care Executive
Talentchase Global Consultancy Private LimitedFixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
8 applicants
Benefits include: PF, Flexible Working Hours, ESI (ESIC), 5 working days
Job Description
ROLES AND RESPONSIBILITIES
Handle high volumes of inbound customer calls efficiently and courteously.
Understand and resolve customer queries related to products, orders, billing, and accounts.
Escalate unresolved issues to relevant departments with proper documentation.
Accurately log call details, outcomes, and follow-up actions in CRM systems.
Meet daily and monthly KPIs — AHT, CSAT, FCR, and attendance.
Follow call scripts, SOPs, and compliance guidelines on every interaction.
SKILLS AND REQUIREMENTS:
Excellent verbal communication skills in English.
Clear, neutral accent with strong listening and comprehension ability.
Patient, empathetic, and solution-oriented approach to customer issues.
Ability to handle customers with composure.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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