Customer Support Executive

About Laundrywala

Laundrywala is a fast-growing laundry and dry-cleaning service platform focused on delivering a seamless customer experience through reliable service, timely support, and effective customer communication. Our goal is to provide exceptional customer satisfaction by ensuring every customer receives quick assistance, accurate information, and professional support throughout their service journey. We believe in building long-term.

Job Description

We are looking for a Customer Support Executive who will act as the first point of contact for our customers. The role involves assisting customers with their queries, providing service-related information, resolving concerns, and ensuring a positive customer experience throughout their journey with Laundrywala.

The ideal candidate should have good communication skills, a customer-focused attitude, and the ability to coordinate effectively with internal teams whenever required.

Responsibilities

• Handle customer queries through Calls, WhatsApp, Chat, and Email.

• Assist customers with order-related questions and service information.

• Provide updates regarding pickups, deliveries, and order status.

• Resolve customer concerns in a professional and timely manner.

• Coordinate with the Operations Team whenever support is required.

• Follow up on customer requests and pending issues.

• Assist customers with booking, rescheduling, or cancellation requests.

• Collect customer feedback and share it with the concerned team.

• Maintain basic records of customer interactions when required.

• Ensure a smooth and positive customer experience at every stage.

Requirements

• 12th Pass or Graduate.

• Freshers and experienced candidates are welcome to apply.

• Good Hindi communication skills.

• Basic English communication skills.

• Basic computer and smartphone knowledge.

• Strong communication and interpersonal skills.

• Customer-focused mindset with a problem-solving approach.

• Ability to handle customer conversations professionally.

• Responsible, punctual, and willing to learn.

What We Offer

• Professional and supportive work environment.

• Career growth opportunities.

• On-the-job training and skill development.

• Stable long-term opportunity.

• Performance-based growth and recognition.

• Friendly and collaborative team culture.

Join Laundrywala and help create an outstanding customer experience by assisting customers, resolving their concerns, and ensuring smooth communication between customers and our team.