Customer Support Executive

We are looking for a Customer Support Executive to manage international customer interactions through voice calls and non-voice channels (chat and email). The role requires strong communication skills, problem-solving ability, and a customer-first mindset while working in rotational shifts.

• Key ResponsibilitiesVoice Support (International Calls)Handle inbound and outbound customer calls from international clients.
• Provide accurate information about products/services.
• Maintain high customer satisfaction and first-call resolution.
• Follow communication scripts and quality standards.
• Non-Voice Support (Chat & Email)Respond to customer queries via live chat and email.
• Resolve technical, billing, or service-related issues.
• Maintain professional written communication.
• Ensure timely response and resolution as per SLA.
• General ResponsibilitiesRecord customer interactions in CRM/ticketing systems.
• Escalate complex issues to relevant teams.
• Meet productivity, quality, and performance KPIs.
• Maintain data confidentiality and compliance standards.
• Work in rotational shifts including night shifts, weekends, and holidays.
• Required Skills & QualificationsMust HaveExcellent English communication skills (spoken and written).
• Ability to handle international customers professionally.
• Basic computer skills and typing proficiency.
• Willingness to work in rotational/night shifts.
• Good to HavePrevious experience in BPO / Customer Support / Call Center.
• Experience handling international voice or chat processes.
• Education & ExperienceGraduate / Undergraduate (any discipline).
• Freshers and experienced candidates are welcome.
• Key CompetenciesCustomer-centric attitude
• Active listening skills
• Time management
• Team collaboration