Data Center Operations Analyst

Data Center Operations Analyst

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Operations Management: Performing the day-to-day operations of the data center, ensuring optimal performance and uptime. Collaborate with data center staff, including technicians, engineers, and facilities personnel.
• Implement and maintain operational policies and procedures to ensure reliability and efficiency.
Infrastructure Management: Ensure the proper functioning of all data center systems, including servers, networking, cooling, power, PDU and other critical infrastructure.
• Monitor and manage capacity planning to ensure data center resources meet current and future demand.
• Collaborate with vendors for hardware and software installations, upgrades, and maintenance. Must have knowledge about ISP set-up and internet channel distribution.
• Must hold knowledge about HVAC technologies and systems. Should know how to install and configure ATS switches, and UPS. Should know how to configure PDUs.
• Install, configure, and maintain servers, network equipment, and other hardware components. Perform routine hardware diagnostics, troubleshooting, and repairs.
• Respond to system alerts, incidents, and user-reported issues promptly and efficiently. Manage hardware inventory, including receiving, tracking, and decommissioning equipment.
Security and Compliance: Enforce physical and cybersecurity protocols to protect data center resources
• Ensure compliance with relevant standards (e.g., ISO, PCI-DSS, GDPR, etc.) and legal requirements. Perform regular audits of security measures and address vulnerabilities proactively.
Risk Management:
• Develop and implement disaster recovery and business continuity plans. Monitor and respond to potential threats to data center operations, including power outages, cooling failures, or network disruptions. Oversee backup and recovery processes and ensure data redundancy.
Budgeting and Cost Control:
• Identify opportunities for cost savings without compromising performance or security.
Vendor Management:
• Establish and maintain relationships with external vendors, including service providers and equipment manufacturers. Coordinate all the vendor related activity and raised required tickets in the system for tracking purposes.
Reporting and Documentation:
• Develop and maintain comprehensive documentation of data center operations, including incident reports, performance metrics, and system configurations.
• Provide regular updates to senior management on the status of the data center’s operations and any upcoming changes.

Key Responsibilities

Operations Management:  Performing the day-to-day operations of the data center, ensuring optimal performance and uptime. Collaborate with data center staff, including technicians, engineers, and facilities personnel.                                                                                                                   

• Implement and maintain operational policies and procedures to ensure reliability and efficiency.

Infrastructure Management: Ensure the proper functioning of all data center systems, including servers, networking, cooling, power, PDU and other critical infrastructure.

• Monitor and manage capacity planning to ensure data center resources meet current and future demand.

• Collaborate with vendors for hardware and software installations, upgrades, and maintenance. Must have knowledge about ISP set-up and internet channel distribution.

• Must hold knowledge about HVAC technologies and systems. Should know how to install and configure ATS switches, and UPS. Should know how to configure PDUs.

• Install, configure, and maintain servers, network equipment, and other hardware components. Perform routine hardware diagnostics, troubleshooting, and repairs.

• Respond to system alerts, incidents, and user-reported issues promptly and efficiently. Manage hardware inventory, including receiving, tracking, and decommissioning equipment.

Security and Compliance: Enforce physical and cybersecurity protocols to protect data center resources

• Ensure compliance with relevant standards (e.g., ISO, PCI-DSS, GDPR, etc.) and legal requirements. Perform regular audits of security measures and address vulnerabilities proactively.

Risk Management:

• Develop and implement disaster recovery and business continuity plans. Monitor and respond to potential threats to data center operations, including power outages, cooling failures, or network disruptions. Oversee backup and recovery processes and ensure data redundancy.

Budgeting and Cost Control:

• Identify opportunities for cost savings without compromising performance or security.

Vendor Management:

• Establish and maintain relationships with external vendors, including service providers and equipment manufacturers. Coordinate all the vendor related activity and raised required tickets in the system for tracking purposes.

Reporting and Documentation:

• Develop and maintain comprehensive documentation of data center operations, including incident reports, performance metrics, and system configurations.

• Provide regular updates to senior management on the status of the data center’s operations and any upcoming changes.

Key Qualifications:

• Bachelor’s degree in computer science, Engineering, MIS, or a related field, or equivalent work experience.

• 4 – 6.6 years of Experience in managing datacenter operations and related Infrastructure

• Proven knowledge and skills on managing data center hardware installation/customization and troubleshooting related issues

• Expert knowledge on trouble shooting Datacenter related issues – Cabling, Power, Server and patch panels, Racks and Cable Mapping and network (LAN/WAN/Switches/Routers) 

• Collaborate with vendors for hardware and software installations, upgrades, and maintenance

• Good understanding of HVAC technologies and systems, Knowledge on PDU configuration

• Excellent skills on ITSM practices (incident, Problem and change management).

• Good understanding of Agile methodologies

• Demonstrated reasoning and troubleshooting skills to resolve technical issues.

• Skilled in vendor management, and strategic partnerships to maximize infrastructure investments.

• Familiarity with Security best practices and compliance requirement

• Communication and Collaboration

  • Strong customer service orientation, with experience in customer relationship management.

  • Excellent communication skills, with the ability to articulate complex technical concepts to executives and non-technical stakeholders.

  • Proven ability to articulate complex technical information effectively to both technical and non-technical audiences, across all organizational levels.

  • Strong written and verbal communication skills, with a track record of building rapport, credibility, and trust with stakeholders at all levels.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Experience Level

Senior Level