Food And Beverage Captain/ Senior Steward

Job Summary:

The Captain in the gaming and entertainment industry is responsible for leading and supervising the front-of-house service team to ensure the highest quality of service for guests. This role involves overseeing day-to-day operations, coordinating with kitchen staff and management, and ensuring a smooth and enjoyable experience for all patrons.

Key Responsibilities:

1. Team Leadership:

o Supervise, train, and motivate front-of-house staff including waiters, bartenders, and hosts.

o Assign duties and responsibilities to the service team to ensure efficient operation.

o Conduct regular briefings to update staff on any changes, promotions, or special events.

2. Customer Service:

o Ensure guests receive prompt and courteous service.

o Address any guest complaints or concerns immediately and effectively.

o Monitor dining areas to ensure optimal guest satisfaction and service quality.

3. Operational Management:

o Oversee the setup and breakdown of service areas.

o Ensure all service areas are clean, organized, and properly stocked.

o Coordinate with kitchen staff to ensure timely and accurate food delivery.

4. Quality Control:

o Monitor the presentation and quality of food and beverages served to guests.

o Ensure compliance with health and safety regulations.

o Implement and maintain service standards as per the company's guidelines.

5. Coordination and Communication:

o Liaise with management to discuss and resolve service-related issues.

o Communicate effectively with kitchen and bar staff to ensure smooth service.

o Assist in planning and executing special events and promotions.

6. Inventory and Supplies:

o Monitor inventory levels of service-related supplies and place orders as necessary.

o Ensure all equipment is well-maintained and report any repairs or replacements needed.

o Conduct regular stock checks and maintain accurate inventory records.

Qualifications:

· Education: High school diploma or equivalent. A degree in Hospitality Management or a related field is preferred.

· Experience: Proven experience in a supervisory role within the hospitality or entertainment industry.

 Skills:

o Strong leadership and team management skills.

o Excellent communication and interpersonal abilities.

o Attention to detail and commitment to delivering high-quality service.

o Proficiency in point-of-sale systems and basic computer skills.

o Ability to handle stressful situations calmly and efficiently.

Working Conditions:

· Flexible working hours, including evenings, weekends, and holidays.

· Exposure to various environmental conditions, including noise, crowds, and varying temperatures.

Performance Metrics:

· Guest satisfaction scores and feedback.

· Efficiency and effectiveness of service delivery.

· Staff performance and retention rates.

· Compliance with health and safety regulations.