Front Desk Administrator

Office Administrator – CitizenSetuSalary: ₹15,000 – ₹25,000 per month

Job Type: Full-time

Work Mode: In-Office

🌟 Role OverviewWe are looking for a responsible and organized Office Administrator to manage the day-to-day operations of CitizenSetu. The role involves handling complaint coordination, client communication, documentation, and administrative support.

The ideal candidate should be detail-oriented, proactive, and comfortable handling multiple responsibilities efficiently.

• 🎯 Key Responsibilities1. Complaint & Case ManagementHandle incoming complaints received through the website/forms
• Maintain and update complaint records in Google Sheets
• Track the status and progress of each case
• Ensure proper follow-ups and timely updates
• 2. Coordination with AssociatesAssign complaints to relevant associates/mentors
• Maintain and update associate database (Google Sheets)
• Follow up with associates for updates and resolution status
• 3. Client CommunicationCall and communicate with clients to understand their issues clearly
• Provide basic updates and coordination support
• Ensure proper follow-up and closure communication
• 4. Documentation & Letter DraftingDraft basic official letters, applications, and communication documents
• Assist in preparing complaint-related documentation
• Maintain proper records of documents and communications
• 5. Data Management & ReportingMaintain accurate records of:
• Complaints
• Client details
• Associate details
• Ensure all data is updated, organized, and easily accessible
• 6. Office & Administrative WorkHandle day-to-day office operations and coordination
• Assist in general administrative tasks and reporting
• Support the team in smooth workflow management
• 🧠 RequirementsBasic knowledge of MS Excel / Google Sheets (very important)
• Good communication skills (Hindi + basic English writing)
• Ability to draft simple and clear official letters
• Comfortable handling calls and coordination work
• Organized, responsible, and detail-oriented
• Ability to manage multiple tasks and follow-ups
• ⚡ Preferred (Not Mandatory)Experience in admin / coordination / customer support roles
• Basic understanding of formal documentation or letter writing
• 🚨 Important NoteThis role involves regular follow-ups, communication, and documentation work
• Candidate must be comfortable with calls + writing tasks (letters/applications)
• Work environment may be dynamic and require handling multiple tasks simultaneously

📍 Work LocationIn-office (CitizenSetu Office)