HR Operations Process Associate / Developer

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Process Associate/Process Developer, HR Operation, Austria
As an Associate in the Workforce data administration, you will be responsible for supporting the day-to-day execution of data changes and administration. You will provide backend support for Hire to Retire process and management of the data in and outside the Human Resource Management System tool.
Responsibilities
1.    Data Handling and Validation
•    Collect, validate, and manage large datasets to ensure accuracy and completeness.
•    Manage changes to employee records across the employee lifecycle: hiring, onboarding, transfers, promotions, terminations, personal detail updates, long term leave & absence management, exit, layoff restructuring, Employment Documentation, Social Security & Legal Compliance, Onboarding, Employment Terms and Contract Changes etc. (e.g., Workday, HR Systems).
•    Manage and set up master data specific to organization and job design.
•    Track and resolve data discrepancies or errors by coordinating with HR, payroll, and IT teams.
•    Conduct regular audits to maintain data integrity and resolve discrepancies.
•    Manage Employment Documentation, Social Security & Legal Compliance, Onboarding, Employment Terms and Contract Changes etc
•    Manage query depending on the scope of work.

2.    Operational Support
•    Maintain documentation of all employee data changes in compliance with audit requirements and data privacy policies.

3.    Employee Lifecycle Coordination
•    Collaborate with onboarding, payroll, and benefits teams to ensure seamless transitions during employee lifecycle events.
•    Manage pre-onboarding tasks and ensure accurate new hire setup
•    Maintain candidate data across systems

4.    Process Improvement
•    Identify areas for improvement and provide recommendations to optimize workflows.
•    Collaborate with quality teams to implement process changes.

Systems Ownership
Primary System: ServiceNow; Workday; BMD/HR Suite, SAP Employee Central; Excel; M365; E Mail; MS Teams.

Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s degree in HR Business, or related fields (MBA good to have).
•    Experience in workforce admin activity management.
•    Proficiency in tools like Microsoft Excel, Outlook platforms.
•    Familiarity with HCM tool – SuccessFactor, Workday, Oracle Fusion will be an added advantage
•    Exceptional communication skills in English, both written and spoken.
•    Willingness to work 5 days from office in Austria shift hours.
Preferred Qualifications/ Skills
•    Familiarity with Human Resource Management System tool –Workday, SAP, Oracle HCM Cloud.
•    Familiarity with automation tools and techniques is preferred.
•    Strong preference for candidates with European experience. 
•    Certification in data analysis or related domains preferred.
•    Attention to detail and analytical mindset.
•    Effective communication and problem-solving skills.
•    Ability to work in a fast-paced, dynamic environment.

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.