Manager - Business Process Solutions

Manager Business Process Solutions / RR-0302620

Job Description:

Quality Management System (QMS)

• Develop, implement, and maintain the organization’s Quality Management System (QMS) in line with ISO and other applicable standards.
• Ensure compliance with regulatory, contractual, and customer requirements.
• Define, monitor, and report key quality metrics, audits, and corrective actions.
• Lead internal audits and coordinate external certification/recertification audits.
• Drive continual improvement initiatives across processes, policies, and practices.
• Train and mentor teams on QMS standards, documentation, and compliance.

Project Management Office (PMO)

• Establish and manage PMO governance frameworks, project methodologies, and reporting structures.
• Oversee planning, execution, and delivery of strategic and operational projects.
• Ensure project alignment with organizational goals, budgets, and timelines.
• Monitor risks, dependencies, and performance of projects across functions.
• Provide executive dashboards, status reports, and insights for leadership decision-making.
• Build project management capability across teams through coaching and training

Skills/Knowledge/Experience required

• Strong understanding of ISO 9001, CMMI, Six Sigma, or other QMS frameworks.
• Proven expertise in Project Management methodologies (Agile, Waterfall, PRINCE2, PMI, etc.)
• Monitoring process adherence, identifying risks, and implementing corrective and preventive actions (CAPA).
• Driving standardization across processes to ensure consistency in error tracking, RCA, and reporting (including dashboards and insights to leadership and clients)
• Excellent stakeholder management, influencing, and communication skills.
• Strong analytical, problem-solving, and process improvement mindset.
• Ability to balance compliance needs with business agility and efficiency.

Qualifications (describe the qualifications considered essential to do the job, e.g., Chartered Accountancy, MBA, etc)

• Graduate/Post-Graduate
• Certification(s): ISO Lead Auditor, PMP / PRINCE2, Lean Six Sigma (preferred).
• 8–12 years of experience in Quality Management, PMO, or Operations Excellence, with at least 3–5 years in a managerial role.
• Experience in leading audits, certifications, and enterprise-level projects.
• Industry experience in BPO, ITES, BFSI
• Certification in Life Insurance Domain will be an added advantage

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Experience Level

Senior Level