Nurse

JD - NursePediatric Nurse – Digital Follow-up (Intervention-Led Role)Role Summary“This role is responsible for executing and closing patient interventions generated through continuous monitoring by the system — ensuring no child is left unattended for whom the system raised intervention

Role PurposeTo ensure timely, structured interventions for every child based on system-generated alerts and patient data.

The nurse does not manually diagnose or triage first.

The system identifies need → the nurse executes the right intervention → escalates only when required.

• Key Responsibilities1. Intervention Tracking (Core Responsibility)Monitor system intervention desk for alerts received for children
• Track system-generated interventions across:
• Vitals deviations
• Medication adherence gaps
• Symptoms / complaints
• Activity / feeding concerns
• Investigations / reports

👉 Your primary job is NOT monitoring — it is ensuring interventions are completed

2. Intervention ExecutionFor every triggered intervention, the nurse must:

• Take appropriate action within defined timelines
• Actions may include:
• Audio Calling / Video Calling / messaging the parent
• Reinforcing medication or care instructions
• Asking follow-up questions
• Guiding next steps (as per protocol)

👉 Focus: No intervention should remain unattended

• 3. Parent Engagement for ResolutionConnect with parents to:
• Understand context behind alerts
• Ensure compliance (medicines, diet, care plan)
• Provide reassurance and clarity

👉 The goal is resolution, not just response

• 4. Closure of InterventionsEnsure every intervention is:
• Addressed
• Documented
• Closed in the system
• Re-open or continue tracking if issue persists

👉 Focus: Intervention lifecycle completion

• 5. Escalation to PediatricianEscalate only when:
• Defined clinical thresholds are met
• No improvement after intervention
• Parent concern requires doctor input

👉 System + protocol driven escalation (not subjective)

• 6. Documentation & System UpdatesMaintain accurate records of:
• Actions taken
• Parent interactions
• Outcomes of interventions

👉 Documentation should be clear, structured, and audit-ready

• 7. Adherence & Continuity SupportEnsure parents follow:
• Medication schedules
• Follow-up plans
• Care protocols

👉 Drive continuity of care, not one-time interactions

• QualificationsGNM / BSc Nursing (mandatory)
• Basic understanding of:
• Pediatric care
• Common symptoms and medication use
• Experience1–5 years clinical experience
• Pediatrics preferred (clinic or hospital)
• Experience in:
• Patient follow-up
• Tele-calling / patient coordination (good to have)
• Key SkillsAbility to follow structured protocols
• Strong communication with parents (calm, clear, reassuring)
• High ownership — does not leave tasks incomplete
• Attention to detail (tracking multiple patients/interventions)
• Comfort with digital tools / apps

👉 Most important: Action-oriented mindset

• Work SetupCentralized (remote or clinic-based)
• Works on assigned patient cohorts
• Defined working hours (e.g., 9 AM – 6 PM)
• May involve:
• Calling parents
• App-based communication

KPIs This is where your differentiation becomes very clear:

• Core KPIs% interventions acted upon within SLA
• % interventions successfully closed
• Escalation accuracy (right cases escalated)
• Average response time
• Care Quality KPIsMedication adherence improvement
• Parent compliance rate
• Repeat intervention rate (same issue recurring)
• Efficiency KPIsInterventions handled per nurse
• % resolved without doctor involvement