Principal Lead ServiceNow Architect

Principal Lead- ServiceNow Architect

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

The ServiceNow Architect is responsible for leading the platform’s overall architecture, strategy, and governance ensuring scalability, performance, security, and alignment with enterprise priorities. The role defines the roadmap, establishes development standards, and serves as the technical authority across key modules such as EA, ITSM, ITOM, ITAM, and the ServiceNow AI module, driving adoption and optimization. The architect is also accountable for implementing new modules and capabilities as needed, designing and delivering end‑to‑end solutions, enabling automation, maintaining data integrity, managing integrations and environment strategy, and ensuring code quality, compliance, and CMDB accuracy. Strong hands‑on expertise across modules, deep understanding of ITIL and integration patterns, and advanced ServiceNow certifications are highly preferred.

Key Responsibilities

• Lead the overall ServiceNow platform architecture, ensuring scalability, performance, and security.

• Own the ServiceNow roadmap and align platform capabilities with business and enterprise architecture priorities.

• Define and enforce governance standards, development frameworks, and best‑practice guidelines.

• Evaluate new releases, plugins, and features and provide recommendations on adoption and optimization.

• Act as the technical lead across key ServiceNow modules, including:

  • Enterprise Asset Management (EA) – hardware, software, mobile, cloud assets

  • ITSM – Incident, Problem, Change, Request

  • ITOM – Discovery, CMDB, Service Mapping

  • ITAM – HAM/SAM automation

  • HRSD, SecOps, CSM (as needed)

• Optimize asset lifecycle processes, data models, and automation workflows.

• Architect and deliver end‑to‑end solutions—including data models, integrations, workflows, and automation.

• Perform hands‑on development: Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, Catalog Items.

• Build custom scoped apps and integrations using REST/SOAP, MID Server, IntegrationHub.

• Collaborate with product owners, stakeholders, and process teams to define requirements and implement scalable solutions.

• Oversee instance strategy, configuration management, and environment planning.

• Conduct code reviews, enforce security/compliance requirements, and ensure development quality.

• Drive CMDB accuracy and maintain strong EA/ITAM data integrity.

• Create and maintain reusable architectural templates, patterns, and accelerators.

• Deep, hands‑on expertise in the EA module and multiple core modules.

• Excellent understanding of ITIL, Asset Management, CMDB, and enterprise integration patterns.

• Preferred certifications: CSA, CIS (EA/ITSM/ITOM/ITAM), CAD; CTA is a plus.

Preferred Qualification:

• Cloud certification (AWS, Azure or GCP)

In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Experience Level

Senior Level