Anonet Communications Private Limited

Quality Analyst

Anonet Communications Private Limited
Sector 16, Noida
₹40,000 - ₹50,000 monthly

Fixed

₹40,000 - ₹50,000

Earning Potential

₹50,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 3 yearsMin. 3 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Walk-in interview

Walk-in interview

Date: 20 Jul 2026 - 25 Jul 2026 | Time: 10.00 am - 04.00 pm...

62 applicants

62 applicants

Benefits include: PF, ESI (ESIC)

Benefits include: PF, ESI (ESIC)

Job Description

Hiring: Quality Analyst (On-Roll)Company: Anonet

Industry: Telecom / ISP

Employment Type: Full-Time (On-Roll)

Experience: 2–5 Years

Salary: ₹4.0 – ₹5.0 LPA CTC (Based on current CTC and interview performance)

Job SummaryWe are looking for an experienced Quality Analyst to monitor and improve service quality across Inbound Customer Support, Outbound Retention, Collections, and Customer Value Management (CVM) operations. The candidate will ensure quality compliance, improve customer experience, and support continuous process improvement.

  • Key ResponsibilitiesMonitor and audit inbound & outbound customer interactions (Retention, Collections & CVM).
  • Evaluate calls as per quality standards, SOPs, and SLA requirements.
  • Conduct call audits, feedback sessions, coaching, and calibration with agents and Team Leaders.
  • Identify repeat call drivers and recommend corrective actions.
  • Work with Operations to improve First-Time Resolution (FTR) and Customer Satisfaction (CSAT).
  • Analyze quality trends, prepare reports, dashboards, and share actionable insights.
  • Ensure compliance with company processes and quality guidelines.
  • Support quality improvement and process enhancement initiatives.
  • Key Performance Indicators (KPIs)Quality Audit Score
  • SLA Adherence
  • First-Time Resolution (FTR)
  • Customer Satisfaction (CSAT)
  • Repeat Call Reduction
  • SOP Compliance
  • Required Skills & QualificationsGraduate in any discipline.
  • Mandatory Telecom/ISP Quality Analyst experience.
  • Good knowledge of Retention, Collections, and CVM processes.
  • Strong understanding of call quality frameworks and audit methodologies.
  • Excellent analytical, reporting, communication, and coaching skills.
  • Proficiency in MS Excel and reporting tools.
  • Preferred ExperienceExperience handling multi-queue QA (Inbound & Outbound).
  • Exposure to Telecom Customer Lifecycle Management (CVM).
  • Experience in process improvement and quality initiatives.

Mandatory RequirementOnly candidates with Telecom/ISP Quality Analyst experience will be considered.

Job role

Work location
Work locationAddress: Ground floor, A-19, A Block, Sector 16, Noida, Uttar Pradesh 201301 Sector 16, Noida
Department
DepartmentEngineering - Hardware & Networks
Role / Category
Role / CategoryTelecom
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years
Education
EducationGraduate
Skills
SkillsTelecom, Quality analysis, Quality analytics
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

Walk-in interview details

Apply for the job and call HR to confirm your interview
Date
Date20 Jul 2026 - 25 Jul 2026
Time
Time10.00 am - 04.00 pm
Other instructions
Other instructionsPlease Bring Cv

About company

Name
NameAnonet Communications Private Limited
Address
AddressAddress: Ground floor, A-19, A Block, Sector 16, Noida, Uttar Pradesh 201301 Sector 16, Noida
Job posted by Anonet Communications Private Limited

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You can expect a minimum salary of 40,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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