Research Executive

Job Title

Research Executive

Job Summary

We are looking for a detail-oriented and confident Research Executive to join our team. The candidate will be responsible for handling outbound and cold calls, verifying customer information from the provided database, confirming customer details, collecting required information, and maintaining accurate records. The role mainly focuses on customer verification, data validation, and daily reporting. The ideal candidate should have good communication skills, basic computer knowledge, and the ability to handle calls professionally.

Responsibilities

Make outbound and cold calls to customers from the provided database

Cross-check and verify customer information professionally

Confirm whether customers are verified and eligible as per company records

Collect and update required customer details accurately

Maintain proper records of customer interactions and verification status

Prepare and submit daily summaries and reporting ratios to management

Handle customer queries politely and professionally

Coordinate with team leaders for updates and reporting

Maintain professionalism during all customer interactions

Requirements

Good communication skills in English

Basic computer knowledge

Ability to handle customer verification calls confidently

Good observation and data handling skills

Positive attitude and teamwork skills

Experience in telecalling or customer handling is preferred