Senior Principal Consultant - Project Manager and Scrum Master

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Senior Principal Consultant – PM and Scrum Master 

Lead cross-functional Agile delivery for 1–2 product squads across Marketing & Sampling, Pharmacy Solutions, and 3PL. 

Own end-to-end project execution: scope, planning, sprint ceremonies, stakeholder communication, risk/issues, and release management. 

Act as Scrum Master: remove impediments, coach on Agile practices, drive continuous improvement and flow efficiency. 

Align product roadmap with business outcomes, OKRs, and regulatory constraints. 

Coordinate with Engineering, Product, QA, InfoSec, Compliance, and Customer Success for timely, quality releases. 

Leverage metrics (velocity, cycle time, escaped defects, predictability) to improve throughput and reliability. 

Responsibilities 

• Facilitate Scrum ceremonies (planning, daily stand-ups, reviews, retrospectives); maintain backlog hygiene with Product Owner. 

• Create and manage project plans, RAID logs, and delivery forecasts; ensure transparency with exec-level reporting. 

• Govern scope, budget, and timeline, ensuring change control is followed. 

• Enforce SDLC quality gates (definition of ready/done, code review, test coverage, release readiness). 

• Coordinate UAT, release readiness, and post-release validation (including rollback plans). 

• Manage dependencies across teams (e.g., platform, data, integrations). 

• Ensure compliance with healthcare regulations (e.g., HIPAA/PHI, GxP where applicable) and data privacy standards. 

• Partner with InfoSec to embed secure-by-design practices (threat modeling, security testing). 

• Drive risk management for integrations (e.g., EHR, eRx, PBMs, wholesalers, carriers, 3PL WMS/TMS). 

• Support audit readiness, documentation, and traceability for regulated releases. 

• Stay current with AI & Generative AI solutions. 

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• IT project management experience as Scrum Master in product teams. 

• Proven delivery in at least one area: healthcare marketing & sampling, pharmacy solutions, or 3PL/Warehouse/Logistics. 

• Strong Agile/Scrum expertise; hands-on with Jira/Azure Boards, roadmapping, dashboards, and metrics. 

• Solid grasp of API-driven integrations, data flows, and test strategies across distributed systems. 

• Excellent stakeholder management, communication, and conflict resolution skills. 

• Experience managing UAT, release coordination, and post-go-live support. 

Preferred Qualifications/ Skills 

• Certifications: CSM/PSM, PMI-ACP, PMP, SAFe SSM/POPM. 

• Healthcare domain exposure: HIPAA/PHI, HITECH, DSCSA/serialization (for supply chain), eRx/NCPDP, FHIR/HL7. 

• Experience with GxP/CSV (Computer System Validation) and audit trails for regulated environments. 

• Familiarity with DevOps (CI/CD, feature flags, trunk-based dev) and SRE concepts (SLIs/SLOs). 

• Data & analytics literacy (events, dashboards, cohort analysis) to drive outcome-focused delivery. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.