Senior Product Manager - Teams Phone and Voice AI

Senior Product Manager

Overview

Team Purpose

Microsoft Teams is powered by the Intelligent Communications Collaboration Cloud, one of the fastest‑growing products in Microsoft’s history. You’ll join the team building Phone and Voice AI products for Microsoft Teams, alongside the partner ecosystems that deploy and support these solutions at global scale. Our work enables customers to adopt advanced Calling, Copilot, and Voice AI capabilities with confidence - turning innovation into real‑world impact through strong partner execution.

Job Purpose

As a Senior Product Manager, you will use your Teams Phone, Voice AI and Copilot expertise to design and deliver partner‑led customer enablement programs that scale.

You’ll focus on unlocking the full value of Copilot and Voice AI through Teams Phone by translating product capabilities into repeatable, partner‑driven outcomes.

Working closely with business development, marketing, product, partners, and direct customers, you’ll become a trusted expert in Teams Phone, Voice AI and Copilot enablement - shaping and influencing how these capabilities are positioned, adopted, and scaled across the ecosystem.

Why this role

You will sit at the intersection of Teams Phone, Voice AI, Copilot, and partner‑led customer enablement, helping shape how Copilot Voice AI and Teams Phone is adopted at scale. This role gives you direct exposure to how cutting‑edge AI capabilities move from product vision to real customer impact through partners.

This role is ideal if you want to lead in an emerging AI space, grow your product and commercial acumen, and operate in a highly visible, fast‑moving area of Microsoft’s collaboration portfolio. All this, while benefiting from a flexible, modern work environment.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

Responsibilities

• Analyze customer, partner, and market signals across Teams Phone and Voice AI scenarios, leveraging qualitative insights and quantitative telemetry to identify unmet needs, validate opportunities, and inform prioritization in alignment with Microsoft strategy.
• Partner with Engineering, Product Marketing, Business Development, Design, and Security stakeholders to shape AI‑enabled Phone and Voice AI experiences, ensuring solutions meet customer requirements, quality bars, and security, privacy, and compliance standards.
• Define and evolve enablement strategies and programs that support partner‑led customer adoption of Teams Phone and Copilot Voice AI capabilities, contributing to launch readiness from Private Preview through general availability.
• Contribute to product and solution planning by helping translate customer insights into product framing, roadmaps, user stories, and scenarios, integrating AI‑first thinking to refine positioning, messaging, and feature value.
• Drive alignment on success criteria and business impact by defining and tracking objectives, key results, and performance metrics (e.g., usage, adoption, engagement, and customer feedback), and by communicating outcomes and learnings to stakeholders.
• Collaborate with partners and early‑adopting customers to validate scenarios, gather feedback, and iterate on enablement approaches, supporting scalable, repeatable adoption across partner ecosystems.
• Support go‑to‑market efforts by working closely with Product Marketing to develop enablement content, presentations, and materials, and by representing Teams Phone Voice AI solutions in internal and external forums as appropriate.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 5+ years experience in product/program management or equivalent experience.

Preferred Qualifications:

• Bachelor's Degree AND 8+ years experience in product/program management.
• 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• Solid knowledge of Microsoft Teams, Exchange online and other M365 apps.
• Proven experience in deploying and managing Teams phones.Strong knowledge of Microsoft Admin Center, Teams Admin Center and Express Setup tools.
• Excellent troubleshooting skills, particularly with Teams phone deployment issues.
• Ability to understand and analyze customer business use cases.
• Solid communication skills to guide customers in choosing connectivity options and explaining ROI benefits.
• Experience in coordinating with OEM partners and Microsoft support.
• Ability to create and deliver training materials and documentation.
• Proactive, customer-focused approach with a passion for solving problems.

#IC3, #M365Core, #TeamsPhone, #VoiceAI

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Experience Level

Senior Level