Senior Site Reliability Engineer

Senior Site Reliability Engineer

• Own the observability platform end-to-end—Prometheus, Grafana, distributed tracing (Open Telemetry)—and establish SLO/SLI frameworks and track SLAs across all system and applications.
• Lead major incident response as an incident commander; drive root-cause analysis and systemic remediation programs.
• Lead the evolution of CWAN's cloud infrastructure on AWS, establishing scalability, resilience, and security standards across all services.
• Serve as the primary owner of the Kubernetes (EKS) platform: design cluster topology, multi-tenancy models, autoscaling strategies, and upgrade lifecycle.
• Define and enforce the organization's Infrastructure-as-Code standards using Terraform and Ansible; drive adoption of GitOps workflows.
• Build and maintain CI/CD and automated deployment pipelines for all services and applications across environments.
• Evaluate and introduce emerging technologies (eBPF, WASM, service meshes) to improve platform capabilities.
• Partner with engineering leadership to embed reliability requirements into the SDLC; champion chaos engineering and resilience testing programs.
• Mentor and grow mid-level and junior SREs across global teams through code reviews, pairing, and structured knowledge sharing.
• Drive capacity planning, cost optimization, and FinOps practices across the AWS environment.
• Contribute to the engineering roadmap and help define the long-term reliability strategy for the CWAN platform.

Qualifications Required

• 7+ years of experience in Site Reliability Engineering, Platform Engineering, or related roles.
• Proven track record leading major incident response and driving post-incident systemic improvements.
• Strong experience building and operating Observability stacks at scale.
• Hands on experience with monitoring, logging and tracing tools like Grafana, Prometheus, Mimir, OpenSearch Dynatrace/Datadog, Victoria Metrics etc.
• Demonstrated ability to mentor engineers and influence technical direction across time zones.
• Deep expertise with Kubernetes in large-scale, multi-cluster production environments.
• Advanced proficiency with AWS (EKS, RDS/Aurora, ElastiCache, Direct Connect, IAM/SCP, Cost Explorer).
• Expert-level Infrastructure-as-Code skills with Terraform (modules, remote state, Atlantis or similar).
• Hands-on experience with CI/CD platforms: Jenkins, GitHub Actions and GitLab CI.
• Experience with GitOps workflows (ArgoCD, Rancher).
• Proficiency in at least one general-purpose programming language (Python, Go, Java) for building tooling and automation.
• Experience with security best practices in cloud environments (IAM least privilege, secrets management etc.).

Preferred

• Experience in financial services, FinTech, or other mission-critical, regulated environments.
• Hands-on experience with service mesh (Istio) and eBPF-based observability tools.
• Prior staff or principal engineer experience with cross-team technical influence in a global organization.
• AWS and Kubernetes certifications at the Professional level.
• Experience with multi-region active-active architectures and global load balancing.

Experience Level

Senior Level