Customer Experience Executive - Inbound Contact Centre
Kotak Mahindra Bank LimitedNoida
Not disclosed
Job Description
Sky Service Potential-SME-Customer Experience Center-Contact Centre Inbound
- Handle inbound customer interactions at the Customer Experience Center, focusing on Small and Medium Enterprises (SME) clients. - Provide excellent customer service by addressing queries, resolving issues, and ensuring customer satisfaction. - Work within a contact centre environment, managing calls efficiently and professionally. - Collaborate with team members to maintain service quality and meet performance targets. - Adapt to dynamic customer needs and maintain a positive attitude in a fast-paced setting. - Utilize communication skills to effectively engage with customers and provide solutions. - Follow organizational protocols and guidelines to ensure compliance and data security. - Support continuous improvement initiatives to enhance customer experience and operational efficiency.Job role
Work locationNoida, 5031-Noida-Plot no. 7-Sector 125-UPD, 5th Floor, Plot#7 , Sector-125 , Noida, Uttar Pradesh, India
DepartmentCustomer Support
Role / CategoryCustomer Support - Non Voice
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 1 year
About company
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited
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