Team Leader - Inbound Contact Centre
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Sky Service Potential - Team Leader -Sky Channel-Contact Centre Inbound
- Lead and manage a team in an inbound contact centre environment. - Responsible for overseeing daily operations and ensuring service quality. - Coordinate with the Sky Channel team to meet service targets. - Facilitate communication between team members and higher management. - Monitor team performance and provide guidance for improvement. - Handle escalations and maintain customer satisfaction. - Ensure adherence to company policies and procedures. - Support training and development initiatives for team members.Job role
Job requirements
About company
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