Technical Operations Associate

TechOps Engineer

Job Summary:Paytm is looking for a dynamic TechOps Engineer to support its telecom and VAS platforms. The role involves real-time monitoring, troubleshooting, and operational support for services like USSD, IVR, SIP, and CRBT, ensuring seamless service delivery to telecom partners and end users.
Key Responsibilities:● Monitor and manage Paytm telecom platforms including USSD, IVR, SIP, and CRBT services ● Perform L1 troubleshooting for platform, network, and service-related issues ● Handle alerts, alarms, and incident tickets within defined SLAs ● Coordinate with internal teams (Platform, Network, Deployment) and external operators for issue resolution ● Support daily operations, health checks, and service availability monitoring ● Analyze logs and provide initial RCA for incidents and recurring issues ● Assist in deployment activities, configurations, and change management ● Ensure proper communication and escalation in case of service impact ● Maintain documentation, SOPs, and operational reports Required Skills: ● Hands-on experience with Linux/Unix (basic commands, troubleshooting, logs analysis) ● Basic understanding of SIP protocol, call flows, and telecom services. ● Exposure to USSD and IVR platforms in telecom/VAS environment ● Knowledge of CRBT systems and integrations with operators ● Understanding of networking fundamentals (TCP/IP, ports, latency, routing basics) ● Experience with monitoring tools and ticketing systems (Jira, Remedy,EGL,Grafana,Prometheus )
Soft Skills:● Strong ownership and accountability ● Good communication skills for cross-team and operator coordination ● Ability to work in a 24x7 shift environment ● Quick troubleshooting and problem-solving mindset
Education: ● B.Tech / B.E / MCA

Experience Level

Mid Level