Tele Calling Collection

Job Description – Telecaller (Collections)Position: Telecaller – Collections

Department: Collections / Recovery

Experience: 0–2 years

Location: [Location]

Employment Type: Full-time

• Job ResponsibilitiesMake outbound calls to customers regarding pending payments and overdue accounts.
• Follow up with customers and encourage timely payment.
• Explain outstanding amounts, due dates, and available payment options.
• Negotiate suitable payment commitments with customers as per company policies.
• Maintain accurate records of customer conversations, commitments, and payment status.
• Follow up on promised payment dates and ensure commitments are fulfilled.
• Handle customer queries and resolve payment-related concerns professionally.
• Escalate difficult or unresolved cases to the concerned team.
• Achieve daily and monthly collection/recovery targets.
• Maintain professional communication and follow company compliance guidelines.
• RequirementsMinimum 12th pass; graduate preferred.
• Good Hindi communication skills; basic English preferred.
• Good convincing and negotiation skills.
• Comfortable making a high volume of outbound calls.
• Basic computer knowledge.
• Target-oriented and able to work under pressure.
• Freshers can also apply.
• Key SkillsTelecalling
• Customer handling
• Collections / Recovery
• Negotiation
• Communication skills
• Follow-up
• Target achievement
• Basic computer knowledge