Telecaller

Job Description – TelecallerPosition DetailsRole: Telecaller

Industry: Banking

Department: Collections

Location: Noida

Process Type: DRA / Non-DRA

Qualification: Intermediate (10+2) & Above

Experience: Fresher / Experienced Both Can Apply

Salary Range: ₹12,000 – ₹20,000 per month (As per experience and process)

• Open Positions20 Openings – Immediate Joining – Both Fresher & Experienced – ₹12K–15K – Non-DRA
• 30 Openings – Immediate Joining – CS Experience Required – ₹15K–18K – Non-DRA
• 40 Openings – Immediate Joining – Both Fresher & Experienced – ₹16K–20K – DRA
• Roles & ResponsibilitiesMake outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.
• Handle customer queries professionally and provide suitable resolutions.
• Maintain proper call records and update customer interactions in the CRM system.
• Follow up with customers to ensure timely payment and commitment tracking.
• Achieve daily and monthly collection targets assigned by the management.
• Build and maintain positive relationships with customers through effective communication.
• Escalate unresolved issues to the concerned department when required.
• Ensure compliance with company policies, collection guidelines, and legal regulations.
• Maintain professionalism and customer satisfaction during all interactions.
• Mandatory SkillsExcellent verbal communication skills in Hindi and basic English.
• Good convincing and negotiation skills.
• Basic computer knowledge and typing skills.
• Ability to handle pressure and achieve targets.
• Good listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Preferred SkillsPrior experience in telecalling, collections, customer service, or sales.
• Knowledge of banking or collection processes.
• Ability to manage difficult customer conversations professionally.
• Experience using CRM or calling software.
• Eligibility CriteriaQualification: Intermediate (10+2) / Graduate
• Fresher and experienced candidates can apply.
• Candidates with customer service or collection experience will be preferred for higher salary brackets.
• Salary & BenefitsSalary: ₹12,000 – ₹20,000 per month
• Performance-based incentives
• Growth opportunities in the banking collection process
• Professional work environment
• Immediate joining opportunity

Skills & Requirements

Required SkillsExcellent verbal communication skillsGood convincing and negotiation abilities.Basic computer knowledge and typing skills.Ability to handle outbound calling process efficiently.Target-oriented and self-motivated attitude.

Preferred SkillsPrior experience in telecalling, collections, customer service, or sales.Experience in Banking or NBFC collection process.Knowledge of DRA/Non-DRA collection process.Familiarity with CRM software or dialer systems.

Experience

0 - 5 years

Education

12th

Age Range

18 - 30 years

Languages Required

English, Hindi