IT Helpdesk Coordinator – Health Vertical

Job Title: IT Helpdesk Coordinator – Health Vertical

Location: Head Office, Zirakpur

Job Type: Full-Time

Salary: ₹20,000 – ₹25,000 per month (Based on experience & skills)

Job Summary:

We are looking for an experienced IT Helpdesk Coordinator to manage and coordinate IT support operations across multiple hospital units under the health vertical, ensuring smooth functioning of IT systems and timely issue resolution.

Key Responsibilities:

Helpdesk Coordination

• Act as the central point of contact for IT support requests.
• Monitor and track IT tickets across all locations.
• Ensure SLA-based issue resolution and escalate critical issues when required.

Multi-Location IT Support

• Coordinate IT support activities for multiple hospitals.
• Follow up with on-site IT teams and ensure standard IT practices.

System Support

• Support HMS, EMR/EHR, billing, and hospital systems.
• Provide remote support to users and ensure system uptime.

Network Coordination

• Monitor network and connectivity issues.
• Coordinate with vendors to minimize downtime.

Data Security

• Ensure compliance with data protection and IT security policies.
• Support backups, antivirus updates, and system security measures.

Reporting & Documentation

• Maintain IT logs, reports, and issue documentation.
• Prepare weekly/monthly MIS and performance reports.

Vendor & Asset Coordination

• Coordinate AMC, procurement, and vendor activities.
• Track IT assets and manage inventory records.

Required Skills:

• IT Helpdesk Coordination
• ITSM Tools
• HMS / EMR Support
• Networking & Windows Support
• Remote Support Tools
• Vendor Coordination
• IT Reporting & MIS
• Issue Management
• Communication Skills
• Multitasking & Team Coordination

Qualification:

• Degree/Diploma in IT or related field

Experience:

• 2–4 Years of experience in IT Helpdesk / IT Support
• Healthcare/Hospital experience preferred

Preferred Skills:

• ITIL Certification
• NABH Hospital Experience
• Leadership & Interpersonal Skills
• Basic Networking & Server Knowledge

Working Conditions:

• Day Shift with extended hours if required
• Support for 24x7 hospital operations