How much salary can I expect as a Customer Service Officer in Equitas Small Finance Ltd in Patiala?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Service Officer in Equitas Small Finance Ltd in Patiala?

The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Patiala to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

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Both Male and Female candidates can apply for this job.

Is it a work from home job?

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Customer Service Officer

Equitas Small Finance Ltd

Customer Service Officer

Equitas Small Finance Ltd

Patiala

Not disclosed

Work from Office

Full Time

Any experience

Job Description

Customer Service Officer - MF

Home
Key Result Areas Position : Relationship Officer - MFI
S.NO.	DESIRED RESULT	WEIGHTAGE	KEY PERFORMANCE INDICATOR			1162352
1	Ensure achievement of collections target set for allocated centres.	50%	% of regular Collections (as per annexure 1)
2	Ensure achievement of new members through AOC	20%	% of Achievement (as per annexure 2)
3	Achieving the set targets for Cross Sell products	10%	% of Cross Sell Penetration Achievement % RD & APY Collections (as per annexure 3)
4	Member Retention	10%	% of Achievement (as per annexure 4)
5	Self Development	5%	Annexure 5
6	Process Orientaition	5%	Annexure 6

Annexure - 1
Performance Rating	Repayment % to be achieved
5 (Excellent)	100% repayment achieved by end of every month during the review period
4 (Very Good)	(99.81-100)% repayment achieved by end of every month during the review period
3 (Good)	(99.51-99.80)% repayment achieved by end of every month during the review period
2 (Adequate)	(99.31-99.50)% repayment achieved by end of every month during the review period
1 (Far below the expectation)	< 99.3 % repayment achieved by end of every month during the review period

Annexure - 2
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
% of AOC Target	>120% of AOC Target	(111 -120)% of AOC Target	(100% - 110%) of AOC Target	(90 -99)% of AOC Target	<90% of AOC Target

Annexure - 3
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
% of Achievement	>120% of Cross Sell Target	(111 -120)% of Cross Sell Target	(100% - 110%) of Cross Sell Target	(90 -99)% of Cross Sell Target	<90% of Cross Sell Target

Annexure - 4
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
% of Achievement	>120%	(111 -120)%	(100% - 110%)	(90 -99)%	<90%

Annexure - 5
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
Average Mandays of Training per Team Member	>=3	2.5-2.99	2-2.49	1-1.99	<1

Annexure - 6
Scoring method	5 (Outstanding)	4 (Excellent)	3 (Very Good)	2 (Good)	1 (Adequate)
Audit Score	>95%	91 - 95%	81-90%	71-80%	<71