Call Center Executive

Job description

Key Responsibilities

• Call Handling: Receive emergency distress calls (like 108 or 112) and non-emergency patient transport requests professionally and calmly.
• Triage & Assessment: Gather vital information regarding the patient's condition, exact location (e.g., street, landmark), and contact details.
• Emergency Dispatch: Promptly dispatch the nearest available ambulance, paramedics, or first-responder vehicles based on urgency and severity.
• Pre-Arrival Instructions: Provide basic, life-saving medical guidance (e.g., CPR steps) to callers until medical help physically arrives on the scene.
• Coordination: Liaise seamlessly with ambulance drivers, local hospitals, and sometimes police or fire departments.
• Logging & Documentation: Maintain detailed, real-time records of all calls, vehicle dispatches, and patient status updates

Required Skills & Qualifications

• Crisis Management: The ability to remain calm, focused, and empathetic under extreme pressure or during distressing calls.
• Communication: Clear, concise verbal communication and active listening skills.
• Geography & Logistics: Familiarity with local routes, landmarks, and hospital locations.
• Tech-Savviness: Proficiency in using GPS mapping tools, dispatch software, and electronic health records (EHR)