Senior Customer Service Executive
Muthoot Fincorp Limited
Work from Office
Full Time
Min. 2 yearsJob Description
SENIOR CUSTOMER SERVICE EXECUTIVE - MGP
- Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions.
- Ensure proper verification, checking, appraisal and melting of purchasing gold ornaments/bar/coin.
- Ensure proper documentation before purchasing and keep all the documents duly completed in all respect in safe custody, as per set guidelines
- Scrutinize the daily voucher and ensure proper maintenance, as well as safe keeping of vouchers
- To undertake new assignments/ duties being assigned as a part of centre job rotation carried out at time to time
- Daily verification of cash when designated or given charge of cashier duties
- Daily and regular verification of the gold and silver products and other securities
- Balancing and tallying of all accounts at stipulated intervals adhering to the laid down procedure as per the manual of instructions.
- To be thorough with the Product manual and all operational/administrative instruction issued head office from time to time
- Cash carrying/remittance and other cash related operations/bank account operation as directed by the branch manager/management from time to time
- To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of centers
- Attending to any other duties that may be assigned/by the superiors/management from time to time
- To take upon voluntarily and without objection the duties of the other staff member as far as possible if exigencies warrant so.
- Maintain data confidentiality
- Promote and maintain positive relations with all the contacts, customers and potential customers
- Assist walk-in customers; maintain highest level of customer service by being polite, courteous, avoid conflict, wisely handling the present and prospective customers.
- Able to work in a target oriented environment which includes indoor/outdoor marketing activity
- Effectively communicate on the product features to the customers
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