Sales Executive

Job Title: Relationship Manager (Sales Executive)Department: Sales

Location: Dealership Showroom

Role PurposeTo drive vehicle sales by building strong customer relationships, understanding needs, and delivering a seamless buying experience aligned with brand standards.

• Key Responsibilities1. Sales & Business GenerationAchieve monthly and quarterly sales targets for passenger vehicles
• Generate leads through showroom walk-ins, referrals, field visits, and digital platforms
• Conduct product presentations, test drives, and demonstrations
• 2. Customer Relationship ManagementBuild and maintain long-term relationships with customers
• Understand customer requirements and recommend suitable models/variants
• Ensure high levels of customer satisfaction and repeat business
• 3. Lead Handling & ConversionFollow up on all inquiries (walk-ins, online, telephonic)
• Maintain lead records and update CRM systems regularly
• Convert prospects into confirmed bookings
• 4. Sales Process ComplianceAdhere to the standard sales process defined by Maruti Suzuki
• Ensure proper documentation, booking, billing, and delivery process
• Coordinate with finance, insurance, and accessories teams
• 5. Product KnowledgeMaintain in-depth knowledge of all models, variants, features, and competitors
• Stay updated on pricing, schemes, and promotions
• 6. Customer Experience & DeliveryEnsure smooth vehicle delivery with proper explanation of features
• Handle customer queries, concerns, and escalations professionally
• Collect customer feedback and support CSI improvement
• Key Performance Indicators (KPIs)Monthly vehicle sales volume
• Lead conversion ratio
• Customer Satisfaction Index (CSI)
• Repeat and referral business
• Test drive to booking ratio