Shell Café / Deli2go Order Taker/ Cafe All-Rounder

A Shell Café / deli2go Order Taker is responsible for serving customers efficiently while ensuring food quality, hygiene, and excellent customer service. Typical responsibilities include:

• Greet customers and take food and beverage orders.
• Explain the menu and recommend products or meal deals.
• Prepare coffee, tea, sandwiches, pastries, and other deli2go items.
• Enter orders into the POS (Point of Sale) system and process cash, card, or digital payments.
• Serve food and drinks accurately and promptly.
• Keep the café counter, dining area, and food preparation area clean and organized.
• Refill food displays, beverages, and café supplies.
• Check food freshness and follow food safety and hygiene standards.
• Handle customer questions and resolve minor complaints politely.
• Assist with opening, closing, stock counting, and inventory replenishment.
• Work closely with other team members to maintain fast service during busy periods.

Key skills employers look for:

• Customer service and communication skills.
• Cash handling and POS operation.
• Ability to multitask in a fast-paced environment.
• Basic food preparation and barista skills (training is often provided).
• Teamwork, reliability, and attention to cleanliness and food safety. 

deli2go Café is Shell's food and beverage brand found at selected Shell service stations. It offers quick, fresh, ready-to-eat food and drinks for customers on the go. In India, deli2go has been available at Shell stations since 2015.

Typical deli2go café offerings include:

• Freshly brewed coffee and tea
• Hot and cold beverages
• Sandwiches, wraps, and rolls
• Pastries, muffins, and bakery items
• Ready-to-eat snacks and light meals

If you're asking about a Cafe All-Rounder role at a deli2go café, the job generally involves:

• Preparing coffee and food orders.
• Serving customers with friendly service.
• Operating the cash register.
• Keeping the café clean and hygienic.
• Restocking food and beverage items.
• Following food safety procedures.
• Working flexible shifts, including weekends and public holidays.

You can learn more about Shell's deli2go concept on the official Shell website: Shell deli2go and Shell Select