Client Servicing

Job Title: Client Servicing (OOH Advertising)

Company: Marquis Advertising and Marketing Location: Pune / Maharashtra

Experience: 1–3+ Years Employment Type: Full-time (Desk Job)

Role Overview

The Media Planner – Client Servicing at Marquis Advertising and Marketing will be responsible for end-to-end planning, coordination, and execution of Out-of-Home (OOH) advertising campaigns. The role requires a detail-oriented and proactive individual who can understand client requirements, develop effective media plans, and ensure seamless execution within defined timelines.

Key Responsibilities

Media Planning & Strategy

 Understand Pune market geography and available media inventory.

 Analyze competition and identify competitive advantages.

 Interpret client briefs and develop OOH media plans aligned with communication and business goals.

 Ensure timely submission of media plans.

Execution & Coordination

 Maintain complete ownership of media plans including quality of photographs, inventory availability, and negotiated rates.

 Coordinate with operations/installation teams to ensure timely and accurate execution.

 Share execution updates including start dates, monitoring reports, and site photographs with clients.

Client Servicing

 Maintain regular communication with clients, vendors, and internal stakeholders.

 Ensure all updates and changes in plans are properly communicated and documented.

 Manage client expectations and ensure high satisfaction levels.

Operations & Reporting

 Update inventory and hoarding booking status daily.

 Maintain and update business sheets and planning databases.

 Track competition and conduct client recce and follow-ups.

 Prepare and submit sales and campaign reports to management.

Commercial Responsibilities

 Manage client contracts, POs, vendor POs, invoicing, and payments in coordination with

the accounts team.

 Follow up on payment collections.

Key Requirements & Skills

Education: Bachelors degree in Engineering or a related field.

Experience: 1–3+ years in client service, account management, or sales-related roles.

Communication: Strong verbal and written communication skills for client calls, emails, and

presentations.

Technical Skills: Proficiency in MS Office, MS-Excel, PPT

Soft Skills: Strong interpersonal abilities, problem-solving, time management, and the ability to

handle pressure.

Core Responsibilities

Relationship Management: Cultivating long-term relationships through exceptional service.

Client Onboarding: Managing the onboarding process for new clients.

Communication: Serving as the main point of contact, providing updates, and resolving issues

promptly.

Project Coordination: Working with internal teams to deliver projects on time.

Growth: Identifying opportunities to upsell services and securing client referrals.

General Requirements

High motivation and a proactive mindset.

Ability to work independently and collaboratively.

Attention to detail and organizational skills