Customer Support Executive

• Manage escalated customer issues related to product quality, delivery, returns, and replacements, ensuring timely and satisfactory resolutions.
• Collaborate with the Logistics and Store teams to resolve delivery and inventory-related concerns efficiently.
• Ensure high levels of customer satisfaction by adhering to company SOPs and providing prompt, effective solutions.
• Track, analyze, and report on key metrics such as response times, resolution rates, and customer feedback.
• Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.
• Independently close customer issues, providing end-to-end resolution without the need for further escalation.
• Identify trends in customer complaints and work with internal teams to implement process improvements.

Interview Location: Office address is:- Naadbramha Services India Pvt. Ltd., Office No. 34 to 40, C wing, 3rd floor, K.K market,

Dhankawadi, Pune – 411043.