Debt Recovery Agent

Debt Recovery Telecaller

Job Title: Debt Recovery Telecaller

Department: Collections / Debt Recovery

Location: Swargate

Employment Type: Full-time

Job Summary

We are seeking a professional and results-oriented Debt Recovery Telecaller to contact customers with overdue payments, negotiate repayment plans, and ensure timely debt recovery while maintaining positive customer relationships.

The ideal candidate should possess strong communication, negotiation, and problem-solving skills.Key ResponsibilitiesContact customers via phone regarding outstanding payments and overdue accounts.Explain payment obligations, outstanding balances, and due dates clearly and professionally.

Negotiate repayment schedules and settlement plans in accordance with company policies.

Follow up regularly with customers to ensure commitments are met.Maintain accurate records of customer interactions, payment commitments, and collection activities.

Address customer concerns and disputes professionally and escalate complex cases when necessary.Achieve daily, weekly, and monthly collection targets.

Ensure compliance with applicable laws, regulations, and company collection procedures.Coordinate with internal departments to resolve account-related issues.

Prepare collection reports and update management on recovery status.

Required Qualifications

High school diploma, undergraduate degree, or equivalent qualification.

Previous experience in debt collection, telecalling, customer service, or collections is preferred.Excellent verbal communication skills in English and local language(s).

Strong negotiation and persuasion abilities.Basic computer skills and familiarity with CRM or collection management systems.Ability to handle difficult conversations professionally and calmly.

Key Skills

Communication and interpersonal skills Negotiation and conflict resolution Customer handling and relationship management Time management and target orientation Attention to detail and record keeping Problem-solving skills Performance Metrics Collection and recovery rate Number of successful customer contacts Promise-to-pay conversion rate Compliance with collection procedures Customer interaction quality Working Conditions Office-based or remote telecalling environment.

Rotational shifts may be required depending on business needs.

Incentives may be offered based on recovery performance.

Salary:

Salary Range (12000-24000] + Performance Incentives This role is ideal for individuals who are confident communicators, target-driven, and capable of recovering outstanding payments while maintaining professionalism and compliance.