Inside Sales Executive

Job Description (JD)Position: Sales Executive / Tele Sales Executive – Healthy BMI ForeverDepartment: Sales / Business Development

Reporting To: Sales Manager / Team Leader

Location: Pune

Employment Type: Full-Time

Role PurposeThe Sales Executive / Tele Sales Executive is responsible for handling patient inquiries, counselling prospective patients about the Healthy BMI Forever program, converting leads into enrollments, and achieving monthly revenue targets. The role requires excellent communication, strong persuasion skills, and the ability to build trust while delivering an exceptional patient experience.

• Key Responsibilities1. Lead ManagementHandle inbound and outbound patient inquiries.
• Contact fresh, existing, and follow-up leads.
• Understand patient health concerns and weight management goals.
• Ensure prompt response to all assigned leads.
• 2. Patient CounsellingExplain the Healthy BMI Forever program in detail.
• Educate patients about treatment benefits and expected outcomes.
• Recommend suitable programs based on patient requirements.
• Build trust through ethical and consultative selling.
• 3. Sales & Revenue GenerationAchieve monthly enrollment and revenue targets.
• Convert qualified leads into paying patients.
• Maintain a high conversion ratio.
• Maximize business opportunities through effective sales techniques.
• 4. Follow-up & Relationship ManagementMaintain consistent follow-ups with interested patients.
• Track Hot, Warm, and Cold leads.
• Ensure timely communication until closure.
• Build long-term relationships with prospective patients.
• 5. CRM & DocumentationRecord every interaction in the CRM system.
• Maintain accurate patient information and follow-up schedules.
• Generate daily activity reports.
• 6. Team CoordinationCoordinate with doctors, dietitians, and operations teams for patient appointments.
• Ensure smooth transition after patient enrollment.
• 7. Patient ExperienceDeliver a professional, empathetic, and positive patient experience.
• Address patient concerns promptly and professionally.
• Key Performance Indicators (KPIs)Daily outbound/inbound calls completed
• Monthly lead conversion percentage
• Monthly enrollment target achievement
• Revenue generated
• Follow-up completion rate
• CRM data accuracy
• Patient satisfaction score
• Response turnaround time
• Sales target achievement %
• Required QualificationsBachelor's degree in any discipline.
• Certification in Sales, Marketing, or Customer Relationship Management is an added advantage.
• Experience1–4 years of experience in Tele Sales, Inside Sales, Healthcare Sales, Wellness Sales, Weight Loss Programs, or Customer Counselling.
• Freshers with excellent communication and sales aptitude may also apply.
• Required SkillsExcellent verbal communication
• Strong sales and negotiation skills
• Convincing and persuasion ability
• Active listening
• Objection handling
• Relationship building
• Patient counselling
• Customer service orientation
• CRM software knowledge
• Time management
• Target-driven approach
• Positive attitude and confidence
• Preferred IndustryHealthcare
• Wellness
• Weight Management
• Fitness
• Nutrition
• Tele Sales
• Medical Services
• Lifestyle Consulting