Program and Project Management Lead

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Automation DevOps
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity through effective problem resolution and system oversight.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- Document troubleshooting processes and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster skill development and knowledge sharing.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Automation DevOps.
- Experience with cloud infrastructure management and automation tools.
- Strong understanding of continuous integration and continuous deployment pipelines.
- Ability to troubleshoot and resolve complex system and application issues in cloud environments.
- Familiarity with scripting languages to automate routine tasks and improve operational efficiency.
- Knowledge of monitoring and alerting tools to proactively detect and address system anomalies.

Additional Information:
- The candidate should have minimum 3 years of experience in Cloud Automation DevOps.
- This position is based at our Pune office.
- A 15 years full time education is required.