Application Tech Support Practitioner
Accenture India Private Limited
Work from Office
Full Time
Any experienceJob Description
Application Tech Support Practitioner
Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency throughout your interactions.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Document client interactions and solutions for future reference.
- Collaborate with team members to enhance service delivery.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with customer relationship management tools.
- Strong understanding of incident management processes.
- Familiarity with ticketing systems and service level agreements.
- Ability to communicate technical information clearly to non-technical users.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Pune office.
- A 15 years full time education is required.
Job role
Job requirements
About company
Similar jobs you can apply for
Software / Web Developer
Embedded Software Developer
Iotas Solutions Private LimitedWork from OfficeFull TimeMin. 5 years
No English Required
ASP.NET Developer
Kahani Technologies Private LimitedWork from OfficeFull TimeMin. 6 monthsGood (Intermediate / Advanced) English
Full Stack Java Developer
Cyber SuccessWork from OfficeFull TimeMin. 3 yearsBasic EnglishTesting Engineer
Higher Orbit Agritech Private Limited
Field JobFull TimeMin. 6 monthsNo English Required
ERP Developer
Arronics Infotech Pvt LtdWork from OfficeFull TimeMin. 2 yearsBasic English
Flutter Developer
Altroz TechnologiesWork from OfficeFull TimeMin. 6 monthsBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Pune . Through apna, you can find jobs in 64 cities across India. Join NOW!