Business Operations Engineer II

BizOps Engineer II-1

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer II-1Overview:
• Design and develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget
• Support and Work on cloud data platforms – Databricks/Snowflake - adhering to industry standards.
• Build governance framework for cloud data storage and usage for enterprise data platforms.
• Collaborate on cross-functional agile teams - that include Developers and Product Owners
• Stay abreast of Data Platform technology trends and industry best practices to hone and maintain your talent
• Participate in architectural discussions , iteration planning, and feature sizing meetings
• Plan, manage, and oversee all aspects of a Production Environment for the Program
• Find ways for Continuous Optimizations in a Production Environment.
• Ability to understand MTTR, SLO, SLI definitions and apply them to services.
• Respond to Incidents and improvise platform based on feedback and measure the reduction of
• Incidents over time.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Practice sustainable incident response and blameless postmortems.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns. .
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Knowledge of industry-standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, and Artifactory.
• Engage in development, automation, and business process improvement.
• Increase automation and tooling to reduce manual intervention.
• Competent in Linux and Unix Shell Scripting
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Ability to share knowledge and explain processes and procedures to others.

Operational Resiliency Architect:
• Support application health, performance, and capacity.
• Assist in system design consulting, capacity planning, and launch reviews.
• Collaborate with development and product teams to establish monitoring and alerting strategies.

All About You
• 2-4 years of hands on experience with Cloud data platform
• Hands on experience in Databricks , AWS and deep understanding of its architecture
• Experience managing, developing and supporting data lakes, lakehouses, warehouse on premise and on cloud, ETL solutions and other analytics solutions.
• Experience working with development/engineering teams in a global environment
• In depth practical experience on native cloud services - Azure and/or AWS.
• Strong understanding of cloud DevOps practices and implementation.
• Experience in cloud data migration for large sized enterprise data warehouse environments.
• Understanding of cloud data governance include compute optimization, cost control, user profile management etc.
• In depth understanding of cloud operations strategy and user management across various cloud providers and cloud platforms.
• Strong understanding and hands-on on cloud security models, encryption strategy, network layers for on-prem + cloud hybrid model and other related concepts.
• Experience in establishing new engineering team and working towards taking the team to steady state
• Understanding of database technologies like Hadoop/Oracle /SQL server databases.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Mid Level