Customer Support Team Leader

Chat Agent Team Lead I

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Chat Agent Team Lead II guides and ensures their team establishes new customer relationships via the Chat platform and serves as a trusted advisor by identifying customer needs and matching them with appropriate Allstate coverages and products and/or referring them to Allstate partners. This role will quote and issue auto, motorcycle, renters and homeowners insurance policies. They are also responsible for assisting the chat agents that role up to them with escalated issues and provide internal and technical leadership.

Key Responsibilities

• Efficiently uses resources to accurately issue policies in compliance with underwriting and state mandated requirements, as measured by survival and quality results
• Ensures teams provide customer's success with navigating Allstate.com to complete the sales process and ensure a successful on-boarding experience with our organization (i.e., same day acceptance of terms and conditions)
• Thrives in an environment of change and is committed to professional development
• Plays a vital role in leading reactive and proactive chats to gather information and close sales on personal lines insurance for the Chat Agents
• Ensures their team provides quality of service meeting customer and business partner needs
• Builds and deepens customer relationships by providing empathetic, efficient, and responsive service that reflects our brand and our culture
• Proactively identifies the need for and offers additional insurance products and services offered by Allstate and/or Allstate business partners to help us build and retain a profitable, multi-line portfolio
• Accountable for team's output and success

Education

• 4 year Bachelors Degree (Required)

Experience

• 5 or more years of experience (Preferred)

Supervisory Responsibilities

• This job has supervisory duties.

Primary Skills

Shift Time

Recruiter Info

Ms. Vibha Chaturvedivaaa6@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Experience Level

Senior Level