Collections Manager - Finance Operations

Collections Manager, FinOps

GAR (Global Accts Rec) is looking for a proactive, customer and people centric Finance Leader to support the Collections process.

The ideal candidate will be responsible for overseeing the collection efforts, ensuring that accounts are handled appropriately and communicate with clients as required to increase the percentage of on-time payments.

This person is result-oriented, multitasker with strong communication skills. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department goals.


Summary of Responsibilities


Be an expert in the collection processes


Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts


Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.


Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes


Manage direct reports and internal/ external stakeholders


Assist in resolving escalated discrepancies to ensure timely and accurate resolution.


Working with the functional leaders and other internal groups to build scalable processes


Collaborating with the Global Finance Operations team and internal business partners.


Lead and Participate in operational excellence activities


Analyze processes, recommend improvements and manage related quality/internal controls indicator.



Management Responsibilities

Managing annual performance targets, creating and monitoring appropriate performance metrics


Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders


Oversee the hiring & training of new team members and support their development


Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis


Basic Qualifications & Skills

Degree in Finance/Accounting/Business Studies or other related areas

In depth knowledge of Order to Cash Process
10+ years of experience in Accounts Receivables with at least
5 years of people management and collections experience

Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues

Managerial skills to handle problems and crisis in a confident and decisive manner.

Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches

Excellent negotiation, interpersonal, verbal and written communication skills

Ability to work under pressure and with strict deadlines

Proficient in Microsoft Excel and Word

Proven instances in identifying and driving process improvements and operational efficiency projects


Preferred Qualifications

Post-graduation or a Master’s Degree Accounting/Finance or a related field

Basic Qualifications

- 4+ years of Accounts Receivable or Account Payable experience
- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- 4+ years of building financial and operational reports/data sets that inform business decision-making experience
- 4+ years of creating process improvements with automation and analysis experience
- 3+ years of directly managing and leading a team of 3+ members experience
- Degree in Finance/Accounting/Business Studies or other related areas
- • In depth knowledge of Order to Cash Process
- • 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
- • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- • Managerial skills to handle problems and crisis in a confident and decisive manner.
- • Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches
- • Excellent negotiation, interpersonal, verbal and written communication skills
- • Ability to work under pressure and with strict deadlines
- • Proficient in Microsoft Excel and Word
- • Proven instances in identifying and driving process improvements and operational efficiency projects

Preferred Qualifications

- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 4+ years of mentoring junior finance and/or business team members experience
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- • Post-graduation or a Master’s Degree Accounting/Finance or a related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Senior Level