CRM Executive

We are looking for a smart, customer focused, and energetic CRM Executive for our saree store. The candidate will be responsible for handling customer relationships, follow ups, inquires and ensuring excellent customer service to increase repeat business and customer satisfaction.

Key responsibilities:

Handle customer inquires through phone calls, WhatsApp, soical media, and walk-ins.

Maintain customer database and update records regularly

Follow up with existing customers for repeat purchases, festive collections, and new arrivals.

Build strong relationships with customers and provide personalized service.

Manager customer complaints and resolve issues professionally.

Inform customer about offers, discounts, exhibitions, and special events.

Generate leads and covert inquires into sales.

Maintain daily CRM reports and sales follow up records.

Collect customer feedback and share improvement suggestions with management.

Good communication skills, customer handling and convincing skills, Interest in fashion, sarees and retail industry

We preferred female candidate.

Work Location: In person