Salesforce Business Analyst/Scrum Master

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Business Requirements Analysis, Agile Project Management, Salesforce Sales Cloud, Salesforce CPQ
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

A Salesforce Business Analyst/Scrum Master is a hybrid role. You will bridge the gap between business needs and technical development within Salesforce projects, while also facilitating the Scrum process. Key aspects include understanding Salesforce capabilities, gathering and documenting requirements, translating them into user stories, and guiding the development team using Agile/Scrum methodologies.

Responsibilities as a Salesforce Business Analyst:
1. Requirement Gathering and Analysis:
Working with stakeholders to understand business needs, document requirements, and translate them into clear, concise user stories for the development team.
2. Solution Design:
Analyzing current processes, identifying gaps, and proposing solutions using Salesforce capabilities.
3. Documentation:
Creating and maintaining documentation like process flows, data models, and configuration guides.
3. Testing and Support:
Supporting User Acceptance Testing (UAT), providing end-user training, and resolving issues.
4. Stakeholder Communication:
Ensuring clear and consistent communication with stakeholders throughout the project lifecycle.
5. Responsibilities as a Scrum Master:
Facilitating Scrum Ceremonies: Leading daily stand-ups, sprint planning, sprint reviews, and retrospectives.
6. Coaching and Mentoring: Guiding the development team on Agile principles and best practices.
7. Removing Impediments: Identifying and removing obstacles that hinder the team's progress.
8. Promoting Collaboration: Fostering a collaborative and communicative environment within the team.
9. Tracking Progress: Monitoring sprint progress, velocity, and key metrics.
10 Product Backlog Management: Working with the Product Owner to prioritize and maintain the product backlog.

Key Skills and Qualifications:
Salesforce Expertise:
Strong understanding of Salesforce CRM features, limitations, and best practices. - Salesforce certifications in Admin, Sales cloud, Service Cloud, CPQ is must. Additional are desirable.

Agile/Scrum Knowledge:
1. Proficiency in Agile methodologies, Scrum framework, and related tools (Jira, Azure DevOps).
2. Business Analysis Skills:
Experience in requirements elicitation, analysis, documentation, and solution design.
3. Communication and Collaboration:
Excellent communication, interpersonal, and facilitation skills.
4. Problem-Solving:
Ability to identify and resolve issues, remove impediments, and facilitate continuous improvement.
5. Salesforce Certifications (preferred):
Certifications like Salesforce Administrator, Business Analyst are highly desirable.

Additional Information:
- The candidate should have 10-12 years of experience in Business Requirements Analysis.
- A 14-year full time education is required.
- MBA is optional but preferred