Customer Experience Executive - D2C Ecommerce

About UniSeoul:

UniSeoul is a growing D2C retail startup dedicated to world-class customer experiences via omnichannel innovation. We're looking for a seasoned leader to own customer success and operations strategy.

Key Responsibilities:

• Manage and mentor customer success/operations teams, ensuring high performance and alignment with goals.
• Lead daily inbound/outbound calls for NDRs, delayed deliveries, and escalations.
• Drive omnichannel customer experiences (WhatsApp, email, calls, social), devising solutions within SOPs and policies.
• Build and optimize customer profiles, retention campaigns, and journey workflows using CRM tools.
• Expertly utilize tools like Sagepilot.ai, Clickpost, Casa Retail, Shopify, and similar for automation and insights.
• Apply problem-solving mindset to resolve complex issues, ensuring policy compliance.
• Multitask strategically across teams, turning data insights (from Google Sheets, CRM analytics) into actionable strategies—letting data drive decisions.
• Oversee KPIs, process improvements, and team performance for retention and satisfaction.

Requirements:

• 1-2 years of experience in customer success, operations, or CX in D2C/e-commerce, with team management exposure.
• Tech-proficient with hands-on use of Sagepilot.ai, Clickpost, Casa Retail, WATI, or equivalents.
• Exceptional communication for high-volume interactions and leadership.
• Strong multitasking, strategic thinking, and data-driven problem-solving skills.
• Availability for 10 AM - 7 PM shifts, including weekends.
• Immediate joiner.
• Female candidates preferred to fit team needs.

What We Offer:

• Attractive salary.
• Leadership growth in a startup environment.