Customer Support Executive - Sales Operations

Customer Support- Direct/Indirect Sales

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

We are a Great Place To Work-Certified organization. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Job Description:

• Review of Purchase Order, highlighting the non-standard T&C
• Review & Correction of Cost Estimation Sheet & Technical Documents
• Customer Code Creation for new customer PO, Screening of customers
• Legal clearance of Purchase Orders / Agreements
• Obtaining DOA Approvals for Order Booking
• Preparing Performa Invoice for Payment Collection, Order Acceptance
• Preparing & Vetting draft LC in accordance to PO/Agreement
• Helping Sales Team with Vendor Registration documents/information
• Interacting & Following up with customers for advance collection or L/C related queries
• Preparing Purchase Requisition Form (PRF) for PO processing
• Obtaining DOA approvals for releasing PO to respective factory or vendor
• Follow up with factory/vendor for readiness of materials
• Review of Backlog orders with Sales Team to maximize revenue flow
• Issuing Shipping Instruction to Factory / FF as per L/C or PO for arranging shipment
• Co-ordinate with factory /FF for vessel booking, assessing the optimal containers required
• Preparing draft Import Invoice/Packing List/BL and other required documents as per L/C or PO
• Sharing final shipping documents & Original documents courier details to customer / Sales & Project team for clearance purpose
• Ensuring the SAP Closing Invoice generated before month cut-off
• Ensuring accruals of shipments, If required
• Preparing Secure & Revenue Backlog File and sharing with Sales/Ops
• Arrangement of factory visit date, If required
• Preparing Request A Visit Form, Budget/Travel Itinerary, Draft Invitation Letters
• Obtaining DOA Approval for factory visit
• Sharing freight charges and required container sizes, quantity to Sales Team for bidding of job                                                                                   
• Maintaining Warranty Tracker file and sharing with Service team
• Sharing Data for warranty claim
• Sharing data to finance for Incentive calculation of Sales person
• Helping finance with collection details
• Installation details for customer reference
• Ensuring 100% adherence to JCI Ethics and Compliance

What we look for

• Graduate/ Post Graduate

• Must have 6-10 years of relevant experience

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

Experience Level

Senior Level