Senior Salesforce Agentforce Developer - Digital Solutions Consultant
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 3 yearsJob Description
Digital Solution Consultant Sr. Analyst
**Salesforce Agentforce Developer**
**Offshore**
### Responsibilities:
● Design, develop, test, and deploy AI-powered solutions using Salesforce Agentforce and Einstein AI capabilities.
● Configure and implement Agentforce agents, topics, actions, prompts, and conversation flows to automate business processes and enhance user experiences.
● Develop and maintain Apex classes, Lightning Web Components (LWC), Flows, and integrations to support Agentforce implementations.
● Collaborate with business stakeholders to translate requirements and user stories into scalable Agentforce and Salesforce solutions.
● Configure Prompt Builder, Agent Builder, Copilot Actions, Data Cloud integrations, and AI-driven workflows based on business needs.
● Integrate Agentforce with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and third-party applications.
● Ensure security, governance, and compliance standards are followed while implementing AI-powered solutions.
● Perform unit testing, system testing, deployment, and documentation for Agentforce implementations.
● Monitor Agentforce performance, troubleshoot issues, and optimize AI responses and automation processes.
● Update Project Managers on development progress, risks, dependencies, and roadblocks impacting project timelines.
● Participate in Agile ceremonies, client discussions, solution design sessions, and status meetings.
---
### Qualifications:
#### Required Skills / Qualifications:
● 3+ years of experience in Salesforce development and implementation projects.
● Experience working on at least 2–3 end-to-end Salesforce projects in a developer role.
● Salesforce Platform Developer I Certification.
● Hands-on experience with Salesforce Agentforce, Einstein AI, Prompt Builder, Agent Builder, and Copilot capabilities.
● Strong experience in Apex, Lightning Web Components (LWC), Flows, Visualforce, Triggers, and Salesforce security model.
● Experience building custom actions, prompts, automation workflows, and AI-powered business processes within Salesforce.
● Knowledge of Salesforce integrations using REST APIs, Platform Events, and external services.
● Understanding of Data Cloud, CRM data models, and AI-driven customer engagement solutions.
---
### Preferred:
● Salesforce AI Specialist Certification and/or Agentforce Specialist Certification.
● Salesforce Platform App Builder or Platform Developer II Certification.
● Experience with Salesforce Data Cloud and Einstein GPT implementations.
● Prior experience working in Agile/Scrum development environments.
● Knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Omni-Channel solutions.
● Experience with Prompt Engineering and Generative AI concepts.
● Knowledge of Reports & Dashboards, SOQL & SOSL.
● Experience with CI/CD, DevOps Center, Git, and Salesforce deployment tools.
● Strong understanding of Profiles, Roles, Permission Sets, Sharing Rules, and Security Best Practices.
● Experience with data migration and large-scale Salesforce implementations.
Experience Level
Senior LevelJob role
Job requirements
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