Front Office Executive

Executive - Front Office

Job Title

Executive - Front Office

Job Description Summary

The Front Office Executive is responsible for managing front desk operations with professionalism and efficiency. This role serves as the primary point of contact for visitors and internal stakeholders, ensuring a courteous and organized reception experience. The incumbent will oversee administrative support functions, maintain office protocols, and contribute to the smooth functioning of day-to-day facility operations.

Job Description

About The Role:

1. Front Desk & Reception Management

• Greet and assist visitors, clients, and employees professionally.
• Manage incoming calls, emails, inquiries, and visitor support.
• Maintain a clean, organized, and welcoming reception area.
• Issue visitor badges, maintain accurate visitor logs, and coordinate with security.

2. Administrative Support & Mailroom Management

• Manage courier dispatch, receipt of parcels, and internal mail distribution.
• Maintain mailroom logs with accuracy and timeliness.
• Provide document support—filing, data entry, documentation control, and meeting setup assistance.
• Maintain updated administrative records and office documentation.

3. Ticketing Systems: ServiceNow & Famis360

• Create, track, monitor, and close tickets for facility-related issues.
• Log housekeeping, pantry, AC, electrical, plumbing, and workspace requests.
• Coordinate with facility teams and vendors for timely ticket resolution.
• Track SLA compliance and escalate critical issues.
• Prepare periodic ticketing performance reports.

4. Inventory & Office Supplies Management

• Monitor and manage inventory for:
  • Housekeeping supplies
  • Stationery
  • Pantry/snack program
  • General office consumables
• Conduct stock audits and maintain inventory registers.
• Coordinate procurement of supplies and ensure cost-effective usage.
• Track consumption patterns and optimize replenishment cycles.

5. Housekeeping & Facility Coordination

• Conduct routine cleanliness and facility inspection rounds.
• Ensure housekeeping teams follow daily checklists and service standards.
• Oversee meeting room hygiene, pantry upkeep, and common area maintenance.
• Raise and track facility repair and maintenance requests.
• Support workspace arrangements and seating requests.

6. Meeting Room & Event Support

• Manage booking, scheduling, and readiness of meeting rooms.
• Ensure AV equipment, presentation tools, and furniture are functional.
• Coordinate with IT, admin, and housekeeping teams for meeting setups.
• Support company events, celebrations, and employee engagement activities.
• Handle logistics such as hospitality, materials, vendor coordination, and décor.

7. Vendor Coordination, Follow‑ups & Invoicing

• Coordinate with vendors for housekeeping, courier, pantry, office supplies, repairs, and event services.
• Monitor vendor activities, service quality, and on‑site task completion.
• Follow up proactively to ensure:
  • Timely submission of invoices
  • Accurate invoicing as per services delivered
  • Correct quantities, services, and rates are billed
• Flag discrepancies and coordinate with finance/admin for invoice corrections.
• Maintain vendor attendance, service records, and compliance documentation.
• Assist in collecting quotations and supporting purchase processes.

About you:

• Excellent verbal and written communication skills.

• Proficiency in MS Office (Word, Excel, Outlook).

• Strong organizational and multitasking abilities.

• Pleasant personality with a customer-centric approach.

• 1–3 years of experience in front office or administrative roles.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us

 

 

 

INCO: “Cushman & Wakefield”

Experience Level

Executive Level