Front Desk Receptionist

Company: JLL ( *Brighstone Realty* ) - https://www.jll.com/en-in/about-jll

*Roles & Responsibilities* 

Customer Interactions: You will be the first point of contact for customers, responding to their inquiries through various channels like tickets, email, and chat.

Issue Resolution: Handle and resolve customer complaints or escalations in a professional and timely manner.

Collaboration: Work with internal teams to resolve issues and ensure customer needs are met.

Task Management: Manage multiple priorities effectively, ensuring that tasks are completed within deadlines.

Performance Metrics: Consistently meet or exceed service level agreements (SLAs), customer satisfaction scores, and other performance indicators.

Learning and Adaptation: Stay up to date with new tools, technologies, and process changes, and adapt quickly to these changes. 

*Required Skills and Experience:*

Educational Qualification: Must be a graduate.

Experience in Helpdesk/Customer Service: Prior experience in a helpdesk or customer service role is highly preferred.

Multi-tasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Interpersonal Skills: Strong interpersonal skills and a team-player mindset are crucial for successful collaboration.

Self-motivation: Ability to work independently, manage time effectively, and meet deadlines without requiring constant supervision.

Positive Attitude: A professional and solution-oriented approach to all customer interactions