Asset Operations Director

Hardware Asset Consultant

Function

IT

Our Company

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

The Team:

As the Location Hardware Asset Consultant for our Pune office, you will be the primary custodian of all physical IT assets. You will manage the end-to-end hardware lifecycle—ensuring every laptop, server, and peripheral is tracked, maintained, and optimized. This role requires a hands-on professional proficient in ServiceNow and Flexera to maintain data integrity and a proactive approach to procurement and global tracking.

The Role:

Key Responsibilities

• Proactive Procurement & HAM Purchase:
  • Anticipate hardware needs based on hiring forecasts and refresh cycles.
  • Raise Purchase Requests (PR) proactively to ensure zero downtime for the business.
  • Manage the end-to-end hardware purchase process within the HAM framework.
• Effective Stock Management:
  • Maintain optimal buffer stock levels at the Pune site to support "ready-to-go" deployment for new hires and break-fix swaps.
  • Monitor aging stock and ensure high turnover of inventory to prevent depreciation loss.
• Global Purchase Tracking:
  • Track and monitor hardware orders at a global level to ensure local alignment with international shipments and lead times.
  • Maintain visibility on regional spend and delivery timelines to update local stakeholders.
• Data Integrity & Reconciliation: Act as the local administrator for Flexera and ServiceNow, ensuring physical inventory matches digital records.
• ITSM Workflow: Manage hardware-related service requests and incidents through Jira ITSM, maintaining strict adherence to local and global SLAs.
• Physical Audits: Conduct routine physical audits and cycle counts within the Pune office to minimize "ghost assets" and ensure 100% inventory accuracy.
• Compliance & Disposal: Manage the secure decommissioning of aged assets, ensuring data destruction certificates are recorded and environmental disposal standards are met.

What You’ll Bring

• Experience: 3-5 years in IT Asset Management, specifically focused on hardware (HAM) and procurement workflows.
• Tool Expertise:
  • ServiceNow: Practical experience with HAM modules, procurement plug-ins, and CMDB.
  • Flexera: Proven ability to manage hardware inventory and reconciliation.
  • Jira: Expert use of Jira for ticket-based hardware fulfillment and tracking.
• Purchasing Excellence: Deep understanding of the HAM purchase process, including vendor coordination, PO tracking, and proactive stock replenishment strategies.
• Operational Skills: Strong understanding of ITIL processes (specifically Asset and Configuration Management).
• Presence: Ability to work on-site 5 days a week at the Pune office to manage physical inventory and walk-in hardware support.

About us

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.