Hub Operations and Customer Service Executive

Hub Operations and Customer Service

Work Flexibility: Hybrid or OnsiteJob Description

Inventory & Stock Management & Order Management & Timely Billing

• Ensure zero stock variance by maintaining accurate inventory records, including batch-level tracking & monitor and manage expiry and damaged stock, ensuring timely removal to prevent financial loss.

• Ensure Turnaround Time (TAT) compliance for order processing, from receipt to delivery. Oversee order-to-invoice, dispatch-to-delivery, and reconciliation of stock at order levels.

• Coordinate stock reconciliation with channel partners and logistics providers (3PL/4PL).

• Monitor special transactions like sample orders and ensure timely execution & responsible and accountable for all sales and consignment order execution in JDE Oracle /IWOS and other CE-related tools. Responsible for timely surgery billing, ensuring accurate processing and compliance with relevant regulations. Overseeing the replenishment of surgical inventory, coordinating with supply chain planning teams to maintain optimal stock levels.

Sales Returns & Credit Notes & Warehouse & Logistics Management

• Review and approve sales returns and credit notes in compliance with company guidelines.

• Monitor and ensure proper warehouse temperature control, particularly for sensitive products. Oversee warehouse operations to maintain compliance with regulatory and safety standards.

Customer & Sales Team Coordination & Quality Assurance & ISO Compliance

• Manage outstanding payments, returns, and deliveries, working closely with customers and sales teams.

• Facilitate regular meetings with the sales team, documenting key action points and follow-ups. Ensure effective communication with stakeholders, including partner companies like Stryker. Support ISO implementation and record-keeping for operational compliance. Address product complaints and quality concerns, ensuring resolution within 24 hours. Investigate and resolve non-conformities and service-related complaints efficiently.

• Conducting and Supporting QMS implementation and BSI, FDA and corporate audits.

Financial Control & Cost Validation & Reporting & Documentation

• Validate operational costs to ensure financial accuracy and compliance with budgets.

• Maintain accurate record-keeping for inventory, compliance, and operational activities. Provide timely reports to management on key operational metrics, stock movements, and issues.

What you need

• Graduation/Post Graduation Supply Chain, Operations Management, or a related field. B. Pharma/M. Pharma preferred.

• 2-5 years of experience in warehouse operations, logistics, inventory, or supply chain management. Experience in Medical Devices and Pharma preferred.

• Proficiency in ERP systems, MS Excel, and reporting tools.

• Experience working with 3PL/4PL logistics and channel partners is a plus.

• Problem-Solving: Quick resolution of discrepancies, complaints, and operational challenges.

• ISO & Compliance Knowledge: Familiarity with industry regulations and ISO standards.

Travel Percentage: None

Experience Level

Mid Level