CRM Technical Consultant
Birlasoft Limited
Work from Office
Full Time
Min. 3 yearsJob Description
iScala JD - TechnoFunc SCM
Area(s) of responsibility
Technical & Integration Responsibilities
- Provide support for iScala database and related technical components
- Develop and maintain:
- Reports
- Interfaces with upstream/downstream systems (e.g., CRM, WMS, legacy systems)
- Support data migration, master data management and reconciliation activities
- Troubleshoot performance, data and integration issues
- Work with infrastructure and vendor teams on patches, upgrades and system enhancements
Support & Operations
- Provide L2/L3 production support for iScala applications
- Analyze incidents, identify root causes and implement permanent fixes
- Manage change requests and minor enhancements
- Ensure system stability, availability and data integrity
- Create and maintain operational documentation and SOPs
Required Skills & Experience
Mandatory Skills
- Strong hands-on experience with Infor iScala ERP (SCM / Logistics)
- Good understanding of finance and accounting processes
- Working knowledge of SQL Server (queries, data validation, troubleshooting)
- Experience in ERP implementation, upgrade, or support projects
- Strong analytical and problem-solving skills
- Ability to work with business users and translate requirements into solutions
Preferred / Good-to-Have Skills
- Experience with Reports
- Exposure to ERP integrations (file-based, API, middleware)
- Experience in manufacturing, distribution or retail domains
- Knowledge of ITIL-based support processes
- Experience working in global or multi-country ERP environments
Education & Experience
- Bachelor’s degree in Engineering, Computer Science, Finance or Accounting
- 3–10+ years of experience in ERP systems with significant exposure to iScala
Soft Skills
- Strong communication and stakeholder management skills
- Ability to work independently and in cross-functional teams
- Detail-oriented with a focus on accuracy and compliance
- Comfortable working in support and project-driven environments
Experience Level
Senior LevelJob role
Job requirements
About company
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