Lead Customer Service Engineer - Mechanical Engineering Support

Lead Customer Service Engineer

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Job Responsibilities Provide 1st-line technical support to end users for all Romax products, from basic inquiries to complex application issues. Deliver product training and live demonstrations for both pre-sales and post-sales customers. Support and contribute to customer-funded professional services projects involving Romax software. Create technical knowledge content including how-to articles, presentations, and videos. Engage with the Romax user community and support forums to share expertise and grow adoption. Collaborate with internal sales, services, and R&D teams to share user feedback and improve product offerings. Ensure KPIs for responsiveness and quality in customer support are consistently met or exceeded. Qualifications Bachelor’s or Master’s degree in Mechanical Engineering or related discipline. 2–3 years of industry experience in a relevant field such as powertrain, drivetrain, or transmission system design, testing, or manufacturing. Strong communication and interpersonal skills with an ability to simplify complex technical concepts. High level of self-organization, time management, and ability to meet deadlines. Ability to work collaboratively in a team environment. Must be eligible to work in the U.S. and able to travel domestically and internationally up to 10% of the time. Preferred: Experience using Romax or Adams simulation software. Familiarity with Finite Element Analysis tools such as MSC Nastran or ANSYS. Understanding of mechanical transmission components such as bearings, gears, and shafts. Proficiency with CAD systems (CATIA, Creo, SolidWorks). Experience using MATLAB and/or Python. Core Skills Customer Technical Support Mechanical Engineering Romax/Adams Simulation Software Communication and Presentation FEA Tools (e.g., MSC Nastran, ANSYS) CAD Tools (CATIA, Creo, SolidWorks) Project Management Drivetrain and Transmission Analysis Training Delivery Matlab/Python Programming

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Experience Level

Senior Level