Cloud Site Reliability Engineer

Lead Specialist, Technical Business Analysis

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Lead Specialist, Technical Business Analysis

What does a great “Report Analyst” do?

The Reporting Analyst is embedded in the fabric of the Fiserv business and technology. The purpose of the Reporting Analyst is to analyze data from various sources and transform into meaningful information leverage tools such as PowerBI, SQL, Other Microsoft office applications such as Excel, PowerPoint, Work etc. The Report Analyst is required to work within tight deadlines, coordinate with multiple groups, stakeholders and must possess exceptional verbal and written communication skills.  

The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working from 2PM to 11PM (IST) shift for all 5 working days in a week.

What you will do:

• Maintain and monitor project plans & project schedules, resource allocations and RACI 

• Organize, attend and participate in stakeholder meetings, Mock and Go-Live events

• Document and follow up on RAID items & decisions from project meetings 

• Prepare necessary presentation materials including digital dashboards as required. Provides administrative support, financial analysis and reporting as needed 

• Update daily contract financials to PMO 

• Create ServiceNow tickets and assign resources to product installs, workstreams, and projects as required. 

• Open, assign and close Clarity Project ID’s for individual product installations

• Act as a project resource person to perform research, analyze information, provide documentation, prepare reports and digital dashboards 

• Manage the relationship with business contacts and all stakeholders as required 

• Establish and maintain relationships with third parties/vendors as needed

• Provide weekly status updates

What you will need to have:

• A successful Reporting Analyst will possess the following key skills/behaviors: 

• Infrastructure, networking, data center collapse & consolidation experience. 

• Azure Boards/Jira experience. 

• Methodologies including SDLC, Waterfall, Scrum fall/Agile. 

• Private Cloud & Public Cloud Experience with Azure. 

• Attention to detail and strong interpersonal skills needed. 

What would be great to have:

• 3-5 years of previous project coordinator or reporting analyst experience

• Must be self-directed, take responsibility under minimal supervision

• Excellent written and verbal communication skills

• Proficiency with Microsoft Office products, including experience with Power BI/App, SQL, Excel, SharePoint, PowerPoint

• Experience in Fintech/banking, financial services, and/or software industries desired

• Budget/Cost Management experience

• Project portfolio management experience including Clarity and/or equivalent

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Experience Level

Senior Level