Software Testing and Quality Assurance Manager
Quality Kiosk Software LlpJob Description
Manager
Skill
EVJob Description
EXPERIENCE? 8-10 years of experience in Software Testing / Quality Assurance? Minimum 4–6 years in defect management / QA governance roles in large-scale SIT programs? Strong exposure to Telecom OSS/BSS systems and large?scale System Integration Testing programs in multi-vendor environments? Proven experience in Functional & Regression testing for telecom workflows across multiple applications? Good knowledge / experience in AI / Generative AI concepts, tools, models and how it can be leveraged to analyse defect logs and assist in defect prevention tasks? Extensive experience with test management, defect management & CI/CD tools - JIRA, ALM/Octane, Jenkins? Good communication skills, managing stakeholder expectationsKEY RESPONSIBILITIES AND DELIVERABLES• End-to-End Defect Lifecycle Management - Own and govern the complete defect lifecycle across SIT, including logging, triage, prioritization, tracking, closure, and reporting.• Defect Triage Leadership - Plan, drive, and facilitate daily defect triage calls with stakeholders (Test, Development, Architecture, Business), ensuring timely prioritization, ownership alignment, and action tracking.• Severity & Priority Governance - Establish and enforce defect severity/priority guidelines aligned to business impact, ensuring consistency across multiple teams and vendors.• Cross-Team Collaboration - Act as a central coordinator between Test teams (Functional, Automation, Performance) and Development teams, ensuring effective communication and quick resolution of defects.• Defect SLA Management - Monitor and enforce defect resolution SLAs, proactively identifying breaches, driving escalations, and ensuring closure within agreed timelines.• Root Cause Analysis (RCA) & Trends - Lead defect RCA sessions, identify systemic issues (code, integration, data, environment), and provide actionable insights to reduce defect leakage and recurrence.• Defect Analytics & Reporting - Publish defect dashboards and metrics to sJob role
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